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Enablement Manager

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Apollo.io

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Job Description:

Apollo is expanding rapidly, and our global service teams need a leader who knows how to build capability, confidence, and performance at scale. The GTM Service Enablement Manager leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care. This role focuses on developing the humans who deliver training and creating the systems that ensure every employee, in every site, is prepared to deliver a Best in Class customer experience.

Job Responsibility:

  • Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths
  • Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques
  • Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site
  • Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders
  • Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions

Requirements:

  • 4–7 years in leadership, training, enablement, service operations, or people development roles
  • Experience developing individuals and teams through coaching and structured feedback
  • Strong facilitation and communication skills
  • Experience building processes and systems in fast-moving environments
  • Comfortable traveling globally 10–12 weeks per year

Nice to have:

  • Exposure to customer service, customer experience, or support environments
  • Familiarity with adult learning principles or instructional design
  • Experience working across multiple countries and cultures

Additional Information:

Job Posted:
December 19, 2025

Work Type:
On-site work
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