This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for an experienced EMR Coordinator to support and optimize Epic workflows within our organization. In this role, you will collaborate with end users, application teams, and leadership to troubleshoot issues, implement system enhancements, and promote best practices. This position offers an excellent opportunity to contribute to a mission-driven pediatric healthcare environment while ensuring seamless functionality and user adoption of Epic systems.
Job Responsibility:
Provide daily operational support for Epic workflows, including registration, scheduling, billing, and coding processes
Assist in configuring, testing, validating, and deploying Epic system updates and enhancements
Conduct system patch testing, manage upgrades, and offer post-implementation support to ensure operational continuity
Participate in workflow assessments to identify areas for process improvement and optimization
Collaborate with IT leadership and application managers to prioritize and implement system enhancements
Coordinate resolution of Help Desk incidents and change requests impacting Epic workflows
Work with external vendors and integrated systems to maintain and improve Epic functionality
Develop and maintain documentation, workflows, and job aids to support system use and training
Provide training sessions, refreshers, and go-live support to ensure end-user proficiency
Communicate effectively with stakeholders to set expectations and provide timely updates on system-related matters
Requirements:
Bachelor’s degree or equivalent experience in healthcare or IT
Minimum of 3 years of experience in healthcare IT or operational support
At least 1-2 years of hands-on experience with Epic systems, particularly Access or Revenue Cycle modules
Strong knowledge of patient access and revenue cycle workflows, including registration, scheduling, billing, and coding
Familiarity with fast-paced healthcare environments involving multiple stakeholders
Proficiency in Advanced Business Application Programming (ABAP) and Epicor
Experience with creating business requirement documents and managing change