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Randstad Logo Randstad · -

Employment Specialist

Canada, Victoria 32.45 CAD / Hour · Job Posted April 28, 2026
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Job Description

We are looking for a high-impact Employment Specialist who is as passionate about people as they are about process. This role is a unique hybrid of front-line client support and back-end program development. You won't just be executing existing programs; you will be the eyes and ears on the ground, using your insights to pivot, refine, and improve how we serve our community.

Job Responsibility

  • Serve as the primary liaison for a diverse portfolio of clients, providing empathetic, resourceful, and timely assistance
  • Resolve complex escalations by identifying root causes and navigating organizational barriers to find a yes
  • Maintain a high standard of service that reflects commitment to dignity and inclusion
  • Regularly audit program workflows to identify bottlenecks or areas where client needs are not being met
  • Translate qualitative client feedback into actionable recommendations for the leadership team
  • Assist in the rollout of new initiatives, ensuring internal systems are updated and optimized for efficiency
  • Work seamlessly across departments such as Finance, Marketing, Operations to ensure program goals are aligned with broader organizational objectives
  • Build and maintain strong relationships with external stakeholders, community partners, and vendors.

Requirements

  • Bachelor's degree in Social Work, Business Admin, Communications or equivalent professional experience
  • 3–5 years in a client-facing role, ideally within program management or social services
  • Proficiency in CRM software, e.g., Salesforce, project management tools, and data reporting
  • Exceptional verbal and written communication skills with the ability to read the room and adapt your style to the audience
  • Must have access to a vehicle.

What we offer

  • $32 per hour
  • Monday to Friday 8-4:30pm
  • Benefits after three months
  • 3 weeks vacation
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