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We are looking for a high-impact Employment Specialist who is as passionate about people as they are about process. This role is a unique hybrid of front-line client support and back-end program development. You won't just be executing existing programs; you will be the eyes and ears on the ground, using your insights to pivot, refine, and improve how we serve our community.
Job Responsibility:
Serve as the primary liaison for a diverse portfolio of clients, providing empathetic, resourceful, and timely assistance
Resolve complex escalations by identifying root causes and navigating organizational barriers to find a yes
Maintain a high standard of service that reflects commitment to dignity and inclusion
Regularly audit program workflows to identify bottlenecks or areas where client needs are not being met
Translate qualitative client feedback into actionable recommendations for the leadership team
Assist in the rollout of new initiatives, ensuring internal systems are updated and optimized for efficiency
Work seamlessly across departments such as Finance, Marketing, Operations to ensure program goals are aligned with broader organizational objectives
Build and maintain strong relationships with external stakeholders, community partners, and vendors.
Requirements:
Bachelor's degree in Social Work, Business Admin, Communications or equivalent professional experience
3–5 years in a client-facing role, ideally within program management or social services
Proficiency in CRM software, e.g., Salesforce, project management tools, and data reporting
Exceptional verbal and written communication skills with the ability to read the room and adapt your style to the audience