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Employment Services Specialist

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Wyoming Department of Transportation

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Location:
United States , Casper

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

24.78 USD / Hour
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Job Description:

Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.

Job Responsibility:

  • Provides customer service to individuals to ensure qualifications and needs for employment and training services are met
  • Ensure business needs are met by developing and filling employment needs and offering DWS agency information and coordinated services
  • Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines
  • Confers with employers to develop and fill employment and vocational training openings
  • Refers applicants to employment or other community resources
  • Assesses and evaluates client skills, education, and training
  • Assists, directs, and counsels claimants and job applicants
  • Interviews assess and evaluate customers to meet employment, training, and vocational needs
  • Enters and monitors data in an electronic system for job postings, candidate file searches, and program reporting
  • Assists, directs, and counsels business customers on DWS coordinated business services, training grants, and resources
  • Provides on-site business visits to understand employer needs, operations, and job openings
  • Organizes and/or participates in community events designed to connect business needs and job seekers
  • Works with Program Staff to ensure compliance with the Department of Labor case management standards
  • Refers applicants to employers and follows up on the hiring process
  • Provides excellent customer service to internal and external customers
  • Manage participant caseload and accurately document performance and services to participants
  • Provides case management
  • Provides Career counseling and guidance
  • Administers career interest assessments
  • Maintains case files
  • Monitors the progress of participants in various programs
  • Assesses client needs, provides basic career services, and may develop a long-term employment plan
  • Provides a holistic approach to services and provides referrals for additional support
  • Provides employment services to people who may have significant barriers to employment
  • Enters or monitors data for information to be used in the particular program/division

Requirements:

  • Bachelor's Degree (typically in Business or Human Services)
  • 0-1 year of progressive work experience (typically in Business or Human Services)
  • OR 3-4 years of progressive work experience (typically in Business or Human Services) as a substitution for education
  • Knowledge of state and federal statutes relative to employment and Agency programs
  • Knowledge of departmental policies, customer service standards, and inter-agency protocols
  • Knowledge of labor market information for the State of Wyoming
  • Knowledge of administering and interpreting interest, skills, and proficiency tools
  • Knowledge of case management practices
  • Skills in public speaking, oral, written, and electronic communication, and record-keeping
  • Skills in establishing rapport with partner services
  • Skills in using logic and reasoning
  • Ability to actively listen to others
  • Travel within the state is required

Nice to have:

  • Experience working in federal programs
  • Customer service experience
  • Valid driver's license
  • Experience building and maintaining relationships with community partners
What we offer:
  • Culture of public service and a commitment to work/life balance
  • Eligibility for Public Service Student Loan Forgiveness
  • Health, Dental, and Vision Insurance
  • State Retirement plan and additional savings opportunities
  • Paid vacation, sick leave, and holidays

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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