Employment Case Manager

• Alongside the Employment Coordinator, the Case Manager is responsible for the overall management of the case unit, including screening for program eligibility, completing an intake assessment, developing Family Self-sufficiency Plans (FSSP), providing required services, and completing and maintaining all required documentation
• Provide Other Case Management services to families of clients enrolled in Hello Neighbor’s employment programs
• Transport and assist clients to navigate a variety of appointments, including but not limited to applications for documents or public assistance, medical appointments, school enrollments, and immigration appointments
• Coordinate referrals to other Hello Neighbor programs as well as outside services as needed for RSS clients (i.e., medical, employment, ESL, mental health)
• Arrange for and use interpretation and translation services to ensure effective communication with clients
• Record case notes, complete reports, and maintain all required documentation accurately and in a timely manner
• Leverage the assistance of Hello Neighbor volunteers in coordination with the Volunteer and Community Engagement Manager in order to assist RSS clients
• Network and develop community contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively
• Provide rotating support for office hours held on Wednesdays 2-6 p.m.
• Support the Employment department at large as needed including job training, resume assistance, client enrollments and closures etc.

• Degree in Social Work or a related field preferred
• Relevant work experience and a demonstrated ability to effectively work with refugee and immigrant communities
• Alignment with and support of Hello Neighbor’s core values
• Flexibility to work some evening and weekend hours
• Personal vehicle, valid driver’s license, and proof of insurance that meets Hello Neighbor’s insurance requirements
• Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24)
• Mandatory Reporter and/or PSEA training may also be required depending on job requirements
• The successful candidate must be currently authorized to work in the United States

Lived migration experience and fluency in other languages a plus

Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment)