Employment and Recovery Coach Job at 360 Resourcing Solutions (Oxford)

Community Connector – Recovery & Aftercare

This role involves supporting clients who have completed treatment and need help...

Location

United Kingdom

Salary:

25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in substance misuse support and needs assessments
Lived experience of addiction & recovery is highly valued
Strong understanding of safeguarding and recovery capital
NVQ Level 3 or above (or willingness to work towards it)
Excellent communication, IT, and listening skills
Warm, approachable, and a true team player
Ability to build rapport and maintain professional boundaries
Commitment to confidentiality, equality, and safeguarding

Job Responsibility

Conduct individual assessments and develop personalised recovery plans
Provide crisis intervention and assist clients in accessing necessary services such as mental health support, housing assistance, and employment resources
Facilitate participation in mutual aid groups and provide information on addiction and relapse prevention
Monitor progress, advocate for clients, involve family members, and support volunteer activities
Report all safeguarding concerns and support the delivery of recovery coaching and peer mentoring programmes
Coordinate recreational activities and community events

What we offer

25 days holiday + statutory
6% employer pension contribution
Ongoing training & development

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Soho Grand Hotel is a high energy, hospitali...

Location

United States , New York

Salary:

75000.00 - 80000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Hotel management: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Experience in managing training schedules and budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Ability to work well with all levels of internal management and team as well as outside clients
Ability to share the feedback and online reviews with appropriate departments coaching when necessary

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Roxy Hotel is a high energy, hospitality pro...

Location

United States , New York

Salary:

70000.00 - 75000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)
Experience in managing training budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Assist with amenities, all special requests, reconfirm details
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Work well with all levels of internal management and team as well as outside clients

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Assistant Sales Manager Outlet

Asst Sales Mgr- Outlet for Talbots, a leading omni-channel specialty retailer of...

Location

United States , Bristol

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Passionate about selling, with a natural ability to generate thoughtful ways to drive new traffic into the store
A model of professionalism with strong work ethic, integrity, and respect for others
Customer-centric, understanding how the importance of exceptional service contributes to growing store sales
An educator, coach and mentor that inspires team associates based on their individual strengths
Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment
A clear communicator of business-related information, and brand initiatives
Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment
Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs

Job Responsibility

Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally
Help customers to look and feel their best by providing style advise based on their specific needs
Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty
Develop and maintain positive working relationships that support a productive work environment
Achieve sales and service metrics in key measurable areas including Talbots Classic Awards
Reinforce consistent selling and service standards through coaching, training, and accountability
Support all areas of operational excellence, including the management of inventory, execution of floorsets, filling orders, recalls, recovery, replenishment, re-tickets etc
Prioritize daily tasks and responsibilities to meet the needs of the customer, team, and business
Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business
Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved

What we offer

Complete Benefit Package
SMIP: Store Management Incentive Bonus Program
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more

Fulltime

Supervisor, Guest Services

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

23.06 - 32.29 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of customer service experience required
Or equivalent combination of education and experience

Job Responsibility

Coordinates activities of Ambassadors, and acts as a first line problem solver and resource to other staff
Monitors and ensures that all Ambassador functions are completed in an accurate, efficient and customer-focused manner
Assists with operational support and personnel-related matters including training, compliance and performance evaluations
Participates in on-call rotation as needed
Manages daily operations, providing day-to-day guidance, instruction and assistance to Ambassador team
Exhibits leadership skills and the ability to set high standards of performance and coach operators to continued success
Fosters a work environment that is responsive and sensitive to the needs of a diverse staff and customer base
Serves as direct supervisor, ensuring proper coverage is maintained at all ambassador posts during evening hours as assigned
Manages operations to ensure adherence to service level standards and company policies/procedures
Reviews, approves and coordinates time off requests and evaluates appropriate coverage to meet service level standards

Fulltime

Skills Coach - Electrical

We currently have a fantastic opportunity to join the college in the role of a S...

Location

United Kingdom , Kingston upon Hull

Salary:

31171.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant level 3 or above qualification in occupational area or equivalent
Maths & English to at least level 2 (or to be achieved within 6 months)
Assessor qualifications (Will consider applicants without)
Substantial experience in a relevant occupational area
Recent & relevant experience of assessing in the workplace
Experience of working in a fast-paced environment, autonomously & the ability to work to deadlines & meet targets
Knowledge of local business within the geographical area in the relevant occupational sector
Knowledge of the Apprenticeship Funding rules & Apprenticeship Levy
Excellent verbal & written communication skills
Strong IT skills

Job Responsibility

Providing appropriate information, careers advice and guidance on work-based programmes to learners, employers, agencies and prospective learners
Effectively maintaining current business relationships
Contributing to regional and cross-regional promotional events and local college open events as required
Delivering learning, training, coaching and assessment on work-related programmes to meet the needs of employers and learners and to the standards set by awarding bodies or end-point assessment organisations
Reviewing and monitoring learner progress against the contract, framework or standard, ensuring completion and achievement of all elements including Functional Skills to ensure either framework is achieved or end point assessment is taken and passed timely
Individualising programmes to meet the needs of employers to ensure learners develop new skills, knowledge and behaviours which impact positively for the employer
Embed Functional Skills into delivery to ensure all learners are stretched and challenged appropriately and develop English and Maths skills even where this isn’t a requirement
Participating as a full member of the programme team and contributing to the development, promotion, review and delivery of programmes including standardisation meetings and self-assessment
Cross-marketing Hull College provision to employers/employees about workplace learning and full cost recovery
Promoting a teaching, learning and working environment that is free from discrimination and where all students and staff are encouraged to express their individuality

Fulltime

General Manager

The General Manager Is Responsible For Leading All Aspects Of Hotel Operations T...

Location

United States , Chester, Virginia

Salary:

Not provided

Blue Sky Hospitality Solutions

Expiration Date

Until further notice

Requirements

Minimum Of 5 Years Of Hotel Management Experience, Including 2 Years As General Manager In A Limited Or Select-Service Property
Prior Marriott Brand Experience Preferred
Fairfield Inn Experience Strongly Desired
Proven Ability To Manage Financial Performance, Labor Costs, And Service Quality Metrics
Strong Leadership, Communication, And Problem-Solving Skills
Bachelor’s Degree In Hospitality Management, Business, Or Related Field Preferred
Ability To Work Flexible Hours Including Weekends, Holidays, And Evenings As Business Demands
Must Be Able To Stand For Long Periods, Walk The Property, And Occasionally Lift Up To 25 Lbs.

Job Responsibility

Direct And Manage All Hotel Operations To Ensure Efficient Service Delivery And Adherence To Marriott Brand Standards
Monitor Daily Performance Across Departments To Ensure Service Excellence And Operational Consistency
Conduct Regular Property Inspections To Ensure Cleanliness, Maintenance, And Brand Compliance
Maintain A Safe And Secure Environment For Guests And Associates
Develop And Execute Annual Business And Marketing Plans To Achieve Budgeted Revenue And GOP Targets
Manage P&L Performance, Labor Costs, And Expense Controls In Alignment With Company Benchmarks
Review Financial Reports Regularly To Identify Opportunities For Cost Savings And Revenue Growth
Ensure Accurate Forecasting, Inventory Management, And Timely Financial Reporting
Ensure Guest Satisfaction Scores Meet Or Exceed Fairfield Inn Standards
Respond To Guest Feedback Promptly, Implementing Service Recovery And Improvement Measures

What we offer

Competitive Salary Based On Experience
Performance-Based Bonus Program
Comprehensive Benefits Package Including Health, Dental, And Vision Insurance, 401(K) Not Match, And Paid Time Off

Fulltime

Bpo Manager

The BPO Manager role involves overseeing service delivery for client accounts, e...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10 Years’ experience in BPO Manger Role
5 Years’ experience Proven ability to manage SLAs, quality, and client escalations.
5 Years’ experience managing financial services accounts
Bachelor’s Degree (Business, Operations, Finance, or related field)
Must Pass Drug screen.
Must Pass a background check with Education check and employment verification check.
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Job Responsibility

Own day-to-day operational performance of assigned BPO account(s)
Ensure achievement of SLAs, KPIs, and quality metrics
Manage staffing, scheduling, and productivity to meet demand
Lead performance recovery plans for underperforming teams/accounts
Drive continuous improvement using Lean, DMAIC, or Six Sigma methodologies
Lead, coach, and develop Team Leaders / Supervisors
Manage hiring, onboarding, training, and attrition mitigation
Conduct performance reviews and corrective action plans
Foster a culture of accountability, engagement, and continuous improvement
Ensure adherence to client policies, regulatory requirements, and internal controls

What we offer

This position is eligible for company benefits

Employment and Recovery Coach

360 Resourcing Solutions

Location:
United Kingdom , Oxford

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 05, 2026

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