Employee trials analyst

• Work on new product and service launches
• Developing employee trial plans using journey and business requirements documents
• Drive the organization’s operational readiness for new product launches by leveraging employee trials in validating the journey across Learn, Buy, Get, Use, Pay, Serve and Troubleshoot
• Recruit and onboard employees into employee trials
• Support the employee trial base of a given upcoming new product or services throughout onboarding and the trial
• Work with IT, Digital and Technology teams to escalate identify experience issues or customer/frontline frictions, track defects and resolutions
• Leverage the employee trialists in validating the new products, services and features are performing to the product specifications and in accordance with business requirements feeding into new product launch Go/No Go decisions

• Product management, Operational Process/Improvement experience
• Ability to work with leaders and team members in a high paced environment managing diverse activities
• Strong verbal and written communication skill, with extensive deck preparation expertise
• Highly organized and detail-oriented
• Ability to present to large audience and cross functional teams
• Demonstrate strong analytical and problem solving / troubleshooting skills
• Ability to be flexible and adaptable to a changing environment and consistently provide results
• Excellent interpersonal and relationship-building skills
• Knowledge in Tech Support, Customer Care or Field Operations processes considered an asset
• Demonstrated passion in improving the customer experience

Knowledge in Tech Support, Customer Care or Field Operations processes considered an asset

• Long term contract
• Possibility of Extension
• Hybrid role
• Opportunity to gain valuable experience in the telecommunication sector
• Competitive pay rate