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Travelwise is Flight Centre Travel Group's (FCTG) in-house travel team, dedicated to offering our people exclusive industry deals on everything travel-related: airfares, hotels, tours, cruises, travel insurance, sightseeing attractions and so much more! Based in the "Southpoint" head office in South Bank, QLD, this is an exciting role that requires a dynamic individual with a passion for creating amazing travel experiences for FCTG staff, their families and friends. Along with solid product knowledge, you need to be the "expert's expert," requiring exceptional customer service and problem-solving attributes.
Job Responsibility:
Customer service – manage booking enquiries via email, phone and in-person
Providing expert travel advice
Promoting the Travelwise staff benefit
Developing and maintaining relationships with suppliers
Attending product training, information sessions and supplier events
High level attention to detail
Requirements:
Minimum 12 months retail travel industry experience
Strong GDS and travel booking systems (Sabre and HELiO preferred) experience
Solid product knowledge
Ability to handle high volume of enquiry and manage multiple enquiries at any given time
Exceptional communication skills – utilising a wide range of channels
Self-driven and demonstrates strong collaboration skills
Experience adhering to customer service level agreements
Nice to have:
VIP or Premium consultant experience an added advantage
What we offer:
Generous base salary package plus bonuses
Global career advancement and travel opportunities
Monday to Friday standard office hours with flexibility considered
Inclusive company culture
Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development
Exclusive Staff Discounts accessible via employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan
Travel Discounts including family and friends - on flights, hotels, tours, cruises, travel insurance
Career opportunities in a network of brands and businesses across the globe
Corporate Health Discounts on health insurance plans with BUPA, access to internal gym
Mental Health Support and Employee Assistance Program for staff and family
Social events including Reward & Recognition events, Global Gathering and EOFY Celebration
Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising