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Robert Half Logo Robert Half · Office Administration

Employee Services Assistant

United States, Norfolk · Job Posted June 09, 2026
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Job Description

We are looking for an Employee Services Assistant to join a manufacturing organization in Norfolk, Virginia on a Contract basis. In this role, you will support payroll, employee services, and reporting activities that help maintain accurate records, timely submissions, and responsive internal support. This position works closely with payroll, human resources, accounting, and managers to address employee inquiries, coordinate compliance-related tasks, and keep key administrative processes running smoothly.

Job Responsibility

  • Prepare and file required labor and workforce reports, including Bureau of Labor Statistics submissions for multiple operating locations
  • Compile and submit multi-site employment reporting for designated entities while maintaining accuracy and meeting reporting deadlines
  • Provide day-to-day support to employees and supervisors who need assistance accessing timekeeping systems, web-based clock tools, and mobile applications
  • Act as secondary support for payroll system administration by helping maintain payroll records, user access, and security settings in line with company compliance standards
  • Track outstanding employee service or payroll-related cases and produce status updates to support timely follow-up and resolution
  • Coordinate payroll tax payment coding with the accounting team and ensure documentation aligns with established compliance procedures
  • Administer and monitor designated benefit and leave-related programs with external vendors, including coordination tied to Lincoln Financial plans
  • Generate recurring weekly reports for human resources and payroll teams to support planning, reconciliation, and ongoing operational visibility
  • Review payroll tax communications and unemployment claim notices, escalating issues and routing documentation to the appropriate HR leaders for action
  • Provide administrative assistance for wellness program activities and respond to manager questions related to employee claims and leave matters

Requirements

  • Experience processing full-cycle payroll with a strong understanding of payroll administration practices
  • Background supporting multi-state payroll activities and related reporting requirements
  • Hands-on experience using ADP Workforce Now in a payroll or employee services environment
  • Familiarity with payroll tax processes, compliance-related documentation, and coordination with accounting teams
  • Working knowledge of FMLA administration and the ability to assist with employee or manager questions in this area
  • Strong attention to detail with the ability to manage recurring reports, deadlines, and case tracking accurately
  • Effective communication skills and the ability to support employees, managers, and cross-functional teams with careful attention to detail

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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