Employee Services Advisor Job at Social Value Portal Ltd (Birmingham)

Job Description

Provide professional HR advice and support to employees and managers across Beazley. In this role, you will provide first line HR Advice and guidance to managers on people related issues and some Employee Relations cases. You will manage multiple HR cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.

Job Responsibility

Provide professional HR advice and support to employees and managers across Beazley
Provide first line HR Advice and guidance to managers on people related issues and some Employee Relations cases
Manage multiple HR cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process
Provide expert HR advice to managers on a wide range of HR matters, including absence management, performance issues, grievances, disciplinaries and probation reviews
Coach and advise managers to ensure they are equipped with the knowledge and confidence to handle people matters and employee relations issues fairly and in line with legal frameworks
Provide support in the delivery of training and workshops designed to upskill managers on ER best practices
Manage end-to-end and timely closure of employee relations cases including but not limited to disciplinary, grievance and absence management
Provide HR support, assisting in drafting invite and outcome letters, taking meeting notes and preparing documentation, in line with best practice
Support the redundancy process, preparing calculations, scripts and coordinating consultation meetings, ensuring thorough support is provided throughout the process
Manage absence cases, including reasonable adjustments and Occupational Health referrals
Analyse people-related metrics, data, and trends to make recommendations for policy and process improvements based on case trends and feedback
Maintain up-to-date knowledge of employment law and HR best practices in your location and be willing to build your knowledge in other jurisdictions
Participate in HR projects and initiatives as required

Requirements

A recognised HR qualification (CIPD or equivalent) is preferred
Continuing education as part of the role e.g. CIPD
Accurate and numerate
Computer skills – good working knowledge of MS Office, intermediate Excel and maintaining information systems
Able to communicate effectively with others, both verbally and in writing
Motivational skills, team worker as well as able to work on own initiative
The ability to manage time, meet deadlines and prioritise
Confidence in coaching and mentoring People Managers
Knowledge of HR policies and regulations (multiple countries or global experience preferrable)
Customer service experience
Understanding for the need for accurate and timely management information
Outcome focussed, self-motivated, flexible and enthusiastic
Professional approach to successfully interact with managers/colleagues/external suppliers
Achievement drive
Integrity
Interpersonal understanding
Customer focus
Initiative

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