Employee Service Specialist Job at Robert Half (Plymouth)

IT Customer Service Specialist

Labcorp is seeking an IT Customer Service Specialist for a dynamic team.

Location

United States

Salary:

20.00 USD / Hour

The Muse

Expiration Date

Until further notice

Requirements

HS Diploma
1 or more years' experience in IT Customer Service
1 or more years' customer support experience
1 or more years' experience with strong phone contact handling skills and active listening abilities

Job Responsibility

Provides first-level technical support to the company for user inquiries and system security
Assists users with log-on problems, reinstating revoked security, and changes in access privileges
Troubleshoots system errors and lockups, and answers how-to system security questions
Routes second-level system questions to the appropriate individual/department
Processes all mainframe security requests and purchase approval security requests
Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day
Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support
Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics

What we offer

Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Health Insurance

Fulltime

Regional Service Specialist

The Regional Service Specialist is the front line of the field team's communicat...

Location

United States , Santa Ana

Salary:

30.00 - 40.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of (1) year of experience in service intake and dispatch in the security industry or related field
Ability to establish and maintain effective working relationships with both internal and external customers
Must be detail-oriented and organized
Planning and reporting skills
Excellent oral, written communication, and follow-up skills
Strong analytical and decision-making abilities
Self-motivated with the ability to motivate and influence others
Ability to manipulate, navigate, and utilize electronic web-based service tools to execute all facets of service delivery/productivity/efficiency

Job Responsibility

Routing of requests, concerns, questions, and inquiries to appropriate parties (including Management and Technical Staff) either through an electronic service toolset, telephone, email, instant messaging, and other communications mediums
Coordinate and liaise with all departments related to assigned service activities and necessary escalation
Effectively communicate deficiencies, concerns, or inquiries immediately to management regarding any inquiry from a customer or internally interested party
Maintain Service Level Agree (SLA) requirements for contracted customer issues and service requests by prompt notifications and documentation of reported issues and questions
Responsible for maintaining effective internal communications and to ensure contractual obligations are fulfilled while quickly resolving issues, thereby minimizing customer concerns and enhancing customer relations
Track regionally logged cases and work-order tasks and report anomalies to appropriate management staff
Produce on-demand and recurring reports for Service Management staff
Update Work Order Tasks as assigned
Follow up and communicate with external and internal customers as required
Assist the Service Manager with planning, organization and scheduling of all daily service activities

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Hr Service Specialist

As a HR Service Specialist, you will play a pivotal role in providing essential ...

Location

United States , California

Salary:

51948.00 - 72180.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Knowledge of human resources practices, methods, and processes
1+ years of HR experience, preferably in a shared services or generalist role
Solid understanding of HR principles, practices, and employment laws
Proficiency in HRIS systems and MS Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and accuracy in data management and reporting
Excellent verbal and written communication skills, with the ability to effectively communicate complex information to team members at all levels
Strong customer service orientation and ability to build rapport and effective relationships with team members and stakeholders
Ability to handle multiple priorities and work in a fast-paced, dynamic environment
Demonstrated problem-solving and decision-making skills
Strong organizational and time management abilities

Job Responsibility

Respond to employee inquiries and tickets related to HR policies, benefits, systems, and general HR information in a timely and professional manner
Provide administrative support to the HR team, including data entry, filing, and document management
Assist with the hiring and onboarding process by ensuring new hire paperwork, processing, and verifying employment eligibility support is provided
Maintain accurate and up-to-date employee records in the HRIS system
Process employee status changes, such as promotions, transfers, and terminations, ensuring compliance with company policies and procedures
Collaborate with payroll to ensure accurate and timely processing of employee data
Coordinate and schedule HR-related meetings, interviews, and training sessions
Assist with HR projects, such as employee engagement initiatives, performance management, and HR policy updates
Maintain a high level of confidentiality and handle sensitive employee information with discretion
Stay updated on HR best practices and industry trends to contribute to process improvements and efficiency

What we offer

Paid time off
Medical and dental coverage
401k with match for qualifying positions
Free gym membership
Discounts on products and personal training
Employee Resource Groups
Group life and accident insurance
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan

Fulltime

HR Specialist, Employee Capability

Administers the service delivery of programs/initiatives related to the employee...

Location

United States of America , Centennial

Salary:

69600.00 - 82940.00 USD / Year

Arrow Electronics

Expiration Date

Until further notice

Requirements

Ability to flex work hours to accommodate global time-zones
2-5 years of related experience with a 4-year degree
or equivalent work experience
Excellent organization skills and a self-starter who is comfortable working in both independent and collaborative team environments
Good listener and excellent communicator
Critical thinking skills and analytical skills
Solves complex problems
takes a new perspective using existing solutions
Tech Savvy - Excited about technology
Intermediate to Advanced understanding of Microsoft Office Applications

Job Responsibility

Administers the service delivery of programs/initiatives related to the employee lifecycle
Supports key talent programs by developing and providing HR partners with relevant resource tools, training, and communication materials
Assists in measuring program results by creating reports, analyzing data, and preparing presentations of findings
Participates in the ongoing review and improvement of programs including developing program experience related surveys
Acts as the central point of contact for talent process/program related questions or requests
Supports project related work related to talent development programs
Understands technology systems used to support administration and data output for talent-related transactions
Serves as the System Administrator for talent platforms (i.e. Workday, LMS, etc.)
Research and curate high-quality, content to propose the most effective manner to support specific learning needs
Obtain, maintain, or develop training procedure manuals, guides, SOPs or course materials

What we offer

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Discounted RTD Passes
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees

Fulltime

Travel Service Specialist

As a Travel Service Specialist at JLL, reporting to the Regional Travel Optimiza...

Location

United States , Dallas

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

1-2 years of experience in corporate travel or hospitality customer service, or related field with Bachelor's degree or equivalent practical experience
Basic analytical skills with ability to assist in data analysis and technical ticket monitoring for travel program optimization
Foundational knowledge of corporate travel processes and self-booking tools with basic project coordination skills including timeline tracking
Customer service expertise with strong communication skills and ability to multitask in fast-paced environment with excellent written and verbal communication
Proficiency in MS Office (Excel, Word, PowerPoint) with data entry and analysis capabilities and attention to detail in customer service delivery
Basic understanding of travel industry and corporate travel processes with experience in customer service or travel operations
Ability to work individually as well as collaborate in team environment with effective team collaboration abilities and strong attention to detail

Job Responsibility

Support delivery of exceptional travel experiences for Amazon employees while providing superior customer service, operational support, and basic data analysis
Assist in implementing travel program improvements to enhance traveler journey while supporting local stakeholders with operational assistance
Help maintain documentation of traveler journeys and processes while assisting in travel technology implementations for improved service delivery
Support data collection for Know Your Customer initiatives while demonstrating foundational knowledge of corporate travel processes and self-booking tools
Provide basic project coordination including timeline tracking and stakeholder communication while supporting travel program and customer relationships
Maintain alignment with global goals focusing on customer obsession and improving traveler experience via increased Net Promoter Scores
Support self-booking adoption growth while demonstrating ability to multitask in fast-paced environment with excellent written and verbal communication
Assist in basic data analysis and technical ticket monitoring while building positive working relationships with stakeholders across travel operations

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Technical Training & Field Service Specialist - Bilingual

The Bilingual Technical Training & Field Service Specialist develops and deliver...

Location

Canada , Mississauga

Salary:

72000.00 - 90000.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent experience OR Adult education certification or training
5+ years of Electronics/Biomedical training experience in a field service environment
5+ years of presenting material to a class
Demonstrated ability to self-manage
Excellent communication (written and oral English and French) and interpersonal skills
Attention to detail, good problem-solving, and analytical skills
Customer orientation, teamwork skills, and the ability to actively commit to, support, and participate in continuous improvement activities
Travel as needed to support goals, as well as the ability to work flexible hours to meet training needs
Act as a subject matter expert for training department staff on all aspects of course design and delivery

Job Responsibility

Deliver technical training to internal Baxter employees and customers in both English and French
Craft and develop materials that support both facilitators and participants in instructor-led and blended training programs, considering adult learning principles
Assess training and training program content adequacy and needs, implementing continuous improvements to training programs, curricula, offerings, forms, and other training-related material
Ensure training materials are current and aligned with applicable regulations and company-specific practices
Coordinate course evaluation surveys to acquire participant feedback and suggestions to assist in making continuous improvements to course content and training material
Diagnose and troubleshoot all inbound equipment to component level
Maintain and ensure certification of all test equipment as per Baxter's operating policies and procedures
Verify all repairs meet manufacturer's specifications
document troubleshooting steps following Baxter guidelines
Prepare and manage the training calendar

Employee Reimbursement Specialist

We are looking for an Employee Reimbursement Specialist to support accounts paya...

Location

United States , Centerville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in accounts payable, employee reimbursements, or a closely related finance operations role
Hands-on experience reviewing invoices, assigning account coding, and supporting payment processing activities such as ACH or check runs
Proficiency with NetSuite, Coupa, and Microsoft Excel in a transaction-heavy environment
Strong attention to detail with the ability to verify documentation accuracy and identify coding or processing discrepancies
Experience tracking inquiries, maintaining organized records, and following issues through resolution
Ability to create clear weekly reports and communicate volume trends, aging items, and operational risks to management
Degree in Accounting, Finance, Business, or related field

Job Responsibility

Manage the full employee reimbursement process by reviewing incoming submissions, confirming required support is included, coordinating next steps, and following each request through approval and payment
Conduct targeted quality reviews of invoice records in Smartsheet to confirm data accuracy, completeness, and correct coding before payment processing continues
Identify recurring errors or inconsistencies and communicate findings to the appropriate processing team so corrections can be made promptly
Maintain an organized log of vendor and internal payment questions, monitor open items, follow up on aging requests, and document final resolutions
Prepare weekly accounts payable activity reports that summarize workflow volume, outstanding exceptions, reimbursement status, inquiry aging, and payment release activity by region
Monitor workload patterns and raise concerns when trends suggest potential capacity constraints or processing delays
Provide additional invoice processing support during high-volume periods to help maintain service levels across regional teams
Act as backup support for regional processors during scheduled or unexpected absences to ensure continuity of daily AP operations

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) or deferred compensation plan
Paid time off for vacation, personal needs, and sick time
Paid holidays

Payroll Operations Employee Services Specialist

We are looking for a detail-oriented Payroll Operations Employee Services Specia...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate degree or a comparable combination of education and relevant payroll experience
3-5 years of experience processing multi-state payroll for a large employee population, ideally 5,000 or more employees
Working knowledge of the full payroll cycle, including data input, payroll processing, validations, and final output review
Ability to interpret and apply federal, state, and local payroll regulations with sound judgment and attention to detail
Strong analytical, organizational, and documentation skills, with the ability to identify discrepancies and resolve them effectively
Proven ability to handle confidential information appropriately while partnering effectively with HR, finance, and other business stakeholders

Job Responsibility

Coordinate daily payroll activities with internal teams and external service partners to help ensure accurate and timely payroll processing
Enter and maintain employee job, compensation, and personal data that does not flow automatically between HR and payroll systems
Review payroll reports before and after processing, investigate exceptions, and make corrections to resolve identified issues
Reconcile differences between source systems and payroll records to improve data accuracy and support reliable payroll results
Assist with garnishment administration and collaborate with service providers to address required actions and documentation
Respond to employee, manager, and business stakeholder inquiries related to pay, deductions, taxes, time entry, and personnel records
Manage service tickets through designated support platforms, follow through on open items, and close cases in a timely manner
Prepare and process off-cycle payments when needed to meet final pay requirements and other state-specific regulations
Maintain audit-ready records and follow internal control, privacy, and data security standards in all payroll-related work
Act as a payroll and timekeeping resource for cross-functional partners by providing guidance on systems, processes, and issue resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Employee Service Specialist

Job Description

Job Responsibility

Requirements

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