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This role is vital to delivering our Employee Relations advisory service in a fast-paced environment. Expect a continuous demand for support, requiring you to respond quickly and effectively. Your credibility and influence will be essential in navigating complex situations.
Job Responsibility:
Deliver exceptional Employee Relations Advisory services with a focus on customer satisfaction
Advise managers on policy, HR best practises, and legislation for complex people management issues
Partner with managers through coaching to resolve casework professionally and timely
Minimise risks associated with casework by collaborating with ER Specialists and external lawyers
Prepare case and tribunal documentation as required
Facilitate managerial training modules on best practises in Employee Relations
Stay updated with HR legislation and assist in policy reviews
Utilise HR information systems to manage data accurately and efficiently
Build strong relationships with managers and colleagues across all levels
Manage a varied workload effectively to meet deadlines
Support the development of ER advisors by providing exposure to complex cases
Engage in continuous improvement initiatives
Requirements:
Substantial knowledge of employment law and ER issues
Experience working autonomously in a customer-focused environment
Experience in a shared services environment
Background in multi-site, high-volume commercial business
Articulate in verbal and written communication
Excellent relationship-building skills
Strong organisational abilities with prioritisation skills
Capable of handling challenging situations effectively
Highly computer literate
What we offer:
Matched contribution pension scheme (up to 12% employer contributions)
Company Bonus
25 days holiday + Bank holidays (increases with tenure)
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