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360 Resourcing Solutions Logo 360 Resourcing Solutions · Human Resources

Employee Relations Partner

United Kingdom, Waltham Abbey 55000.00 - 60000.00 GBP / Year · Job Posted February 17, 2026
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Job Description

An exciting time to join an award-winning pet-specialist retailer in a phase of growth, in a newly created role within our People team. You’ll provide expert advice to support our managers and colleagues with all ER matters, helping us keep things fair, consistent and fully compliant. It’s a great time to embark on your People team career with Jollyes! This new role sits within our People team who deliver strategic and operational support across the full employee life cycle, driving a high performing and inclusive culture that reflects our values and supports the achievement of business goals. This role matters because you’ll play a key part in ensuring colleagues feel supported at every step, improving manager capability and reducing risk. Your work directly contributes to our positive culture, fair outcomes and confident managers — helping Jollyes be a workplace our colleagues are proud of.

Job Responsibility

  • Providing expert advice on disciplinary, grievance, absence, performance and capability cases
  • Leading fair, thorough investigations and supporting early resolution through coaching and mediation
  • Helping managers build confidence and skills in handling people matters
  • Spotting trends, analysing ER data and recommending proactive improvements
  • Ensuring everything we do aligns with employment law, best practice and our Jollyes values
  • Supporting organisational change such as restructures, redundancies and TUPE
  • Playing a key role in creating a consistent, positive colleague experience across our multi-site business

Requirements

  • Strong knowledge of UK employment law and experience managing complex ER cases
  • CIPD Level 5 (or equivalent experience) and experience supporting change and delivering manager training
  • Proven experience in a similar fast-paced, multi-site or retail/operational environment
  • Skilled communicator who can coach, influence and appropriately challenge — always fairly, always kindly
  • Great judgement, highly organised and able to handle a busy caseload with care and confidentiality
  • A genuine passion for fairness, inclusion and values-led ways of working
  • Share our values of being: Wise, Focused, Genuine, Eager, Together

What we offer

  • Company bonus scheme based on achieving objectives
  • iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits
  • Retail Trust membership – counselling, wellbeing and financial support for the retail industry
  • Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
  • Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand)
  • 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
  • Additional paid leave for your wedding, new pet coming home and your birthday off
  • Enhanced maternity / paternity leave
  • Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more
  • Further benefits on completion of probationary period (Critical illness, life assurance, PMI, enhanced pension)
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