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Amgen Logo Amgen · Human Resources

Employee Relations Manager

Portugal, Lisbon · Job Posted December 18, 2025
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Job Description

The Employee Relations (ER) Manager is responsible for conducting HR investigations, providing staff relations guidance and support to managers and colleagues across AMGEN's ELMAC region. In their investigator role, the Employee Relations Manager conducts thorough, impartial, and timely investigations into potential breaches of HR policies, including allegations of harassment, discrimination, retaliation, misconduct, or other inappropriate behaviour involving employees across the ELMAC region. In their staff relations capacity, the Employee Relations Manager acts as a trusted adviser to leaders on a broad range of employee relations matters, including performance management, behaviour and capability issues, disciplinary and grievance cases, workplace adjustments, and conflict resolution.

Job Responsibility

  • Conduct and/or lead thorough, timely, and impartial HR investigations across the ELMAC region, involving employees at all levels of the organisation. Maintain confidentiality and sensitivity to all issues, ensuring investigations are objective and respectful
  • Prepare professional, well-documented investigation records, including investigation plans, interview notes, and summaries
  • Present investigation findings to HR colleagues, Legal partners, and business leaders clearly, concisely, and objectively
  • Create and maintain strong relationships with key partners across the ELMAC region
  • Provide people leaders with expert advice and practical guidance on employee relations matters, including performance management, behavioural concerns, disciplinary and grievance issues, and conflict resolution
  • Partner with local HR Business Partners to provide counsel on complex employee relations issues and ensure consistency across countries
  • Participate in, or provide guidance for, performance, disciplinary, or termination discussions with employees and people leaders, as required
  • Promote a positive and productive working environment by responding to employee concerns, addressing issues proactively, and advising leadership on standard processes
  • Record and manage all cases accurately within Amgen’s case management systems, ensuring data integrity and chipping in to regional reporting and insights
  • Support the Employee Relations Regional Lead with the implementation of the regional Employee Relations Centre of Excellence (COE) model for ELMAC, contributing to the alignment and standardisation of ER processes and the continuous improvement of practices across the region
  • Collaborate with the Employee Relations Lead, regional HR, Compliance, and Learning and Development to design and deliver training on key HR policies, procedures, and the mechanisms for reporting suspected breaches
  • Use ER case data and insights to identify emerging trends, risks, and opportunities to strengthen workplace culture and manager capability

Requirements

  • Bachelor’s degree (or equivalent) and at least five years’ experience in Employee/Staff Relations or HR Investigations
  • Solid understanding of European employment laws and related HR practices, with awareness of employment frameworks across other ELMAC markets
  • Excellent written and verbal communication and presentation skills
  • Ability to understand and implement company policy, investigation procedures, and regulatory requirements fairly and consistently
  • Fluent in English

Nice to have

  • Experience of engaging with works councils, unions, and other employee representative bodies
  • Strong analytical, problem-solving, collaboration, and project-management skills
  • Ability to manage multiple cases and projects, and to prioritise effectively while maintaining attention to detail
  • Capacity to identify potential HR, Compliance, or Legal risks within complex casework and escalate appropriately
  • Skilled at managing difficult conversations and conducting objective, non-confrontational interviews, while handling sensitive matters with fairness, empathy, and professionalism, and demonstrating resilience and composure under pressure
  • Demonstrated ability to exercise sound judgement, operate independently, and maintain confidentiality
  • Ability to influence and coach people leaders to build capability and manage employee issues effectively
  • Experience working across different countries and cultures, with a commitment to understanding local employment practices and cultural norms
  • Demonstrated change agility and experience supporting process improvement or COE standardisation initiatives
  • Additional fluency in other ELMAC languages — such as French, German, Arabic, or Portuguese — is desirable

What we offer

  • Vast opportunities to learn, develop, and move up and across our global organization
  • Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
  • Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
  • Flexible work arrangements
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