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Amgen Logo Amgen · Human Resources

Employee Relations Manager

Portugal, Lisbon Employment contract 47709.65 - 64548.35 EUR / Year · Job Posted July 04, 2026
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Job Responsibility

  • Conduct thorough, timely and impartial HR investigations across assigned countries within the EMEA region, involving employees at all levels of the organisation
  • Maintain confidentiality and sensitivity to all issues, ensuring investigations are objective and respectful
  • Prepare professional, well-documented investigation records, including investigation plans, interview notes, and summaries
  • Present investigation findings to HR colleagues, Legal partners, and business leaders clearly, concisely, and objectively
  • Develop and maintain strong relationships with key partners across assigned countries within the EMEA region
  • Provide people leaders with expert advice and practical guidance on employee relations matters, including performance management, probation, behavioural concerns, disciplinary and grievance issues, and conflict resolution
  • Partner with local HR Business Partners to provide counsel on complex employee relations issues and ensure consistency across countries
  • Where appropriate, participate in formal performance, disciplinary or termination discussions with employees and people leaders
  • Promote a positive and productive working environment by responding to employee concerns, addressing issues proactively, and advising leadership on best practices
  • Manage assigned employee relations cases from intake to closure, recording case activity accurately within Amgen’s case management systems, ensuring data integrity and contributing to regional reporting and insights
  • Support the Employee Relations Regional Lead with the implementation of the regional Employee Relations Centre of Excellence (COE) model across assigned countries within the EMEA region, contributing to the alignment and standardisation of ER processes and the continuous improvement of practices across the region
  • Collaborate with relevant HR, Compliance and Learning and Development partners to design and deliver training on employee relations matters, key HR policies and procedures, and channels for raising workplace concerns, including Speak Up
  • Use ER case data and insights to identify emerging trends, risks, and opportunities to strengthen workplace culture and manager capability

Requirements

  • At least five years’ practical experience managing complex Employee Relations casework, including direct experience conducting workplace investigations and advising managers on sensitive workplace matters
  • Strong understanding of European employment laws and related HR practices, with awareness of employment frameworks across assigned countries within the EMEA region
  • Excellent written and verbal communication and presentation skills
  • Proven ability to interpret and apply company policy, investigation procedures, and regulatory requirements fairly and consistently
  • Fluency in English, both written and spoken, is required

Nice to have

  • Bachelor’s degree or equivalent qualification in Human Resources, Employment Law, Business or a related field is desirable
  • Experience of engaging with works councils, unions, and other employee representative bodies
  • Strong analytical, problem-solving, collaboration, and project-management skills
  • Ability to manage multiple cases and projects, and to prioritise effectively while maintaining attention to detail
  • Capacity to identify potential HR, Compliance, or Legal risks within complex casework and escalate appropriately
  • Skilled at managing difficult conversations and conducting objective, non-confrontational interviews, while handling sensitive matters with fairness, empathy, and professionalism, and demonstrating resilience and composure under pressure
  • Demonstrated ability to exercise sound judgement, operate independently, and maintain confidentiality
  • Ability to influence and coach people leaders to build capability and manage employee issues effectively
  • Experience working across different countries and cultures, preferably within a regional or multinational environment, with a commitment to understanding local employment practices and cultural norms
  • Demonstrated change agility and experience supporting process improvement or COE standardisation initiatives
  • Additional language fluency, including French, German, Arabic, Spanish or Italian, is desirable
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