Employee Relations Manager Job at DLP Capital (St. Augustine)

Employee Relations Manager

DLP Capital

Location:
United States , St. Augustine

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Employee Relations Manager will play a strategic role in building positive employee relations by fostering open communication, fairness, and engagement. This position will manage simple to complex employee relations matters focusing on compliance with Company policies, multi-state and federal employment laws, and associated regulations. This role will have a direct hand in the architecture of future people practices and policies aimed at driving a positive, thriving, and high performing environment for our Team Members by providing policy development, training, coaching, and process-improvements. This role requires strong interpersonal and conflict resolution skills, a true passion for people, along with a deep understanding of employment laws and regulations.

Job Responsibility:

Guide Managers on effective leadership, communication, and people management to prevent issues before they arise
Conduct thorough, impartial investigations into employee complaints, misconduct, and grievances focusing on fair resolution and trust-building
Mediate disputes, guiding the disciplinary processes as appropriate
Ensure investigations are conducted thoroughly, objectively, and in compliance with Company policies and applicable employment laws and that the treatment of Team Members is fair, consistent, respectful and aligned with Company values and policies
Proactively and consistently communicate case status and other updates as required
Facilitate prompt and effective resolution of workplace concerns through leading and managing complex and sensitive workplace investigations
Apply deep expertise to develop and execute recommendations for appropriate employment actions through collaboration with People Operations Team, Legal, and appropriate business leaders, ensuring consistency and fairness
Provide recommendations and assistance on appropriate corrective actions, coaching, discipline, training, or policy changes following investigations
Act as a Performance & Development Partner, coaching managers through fair performance improvement processes and any relevant coaching or disciplinary actions
Maintain thorough, detailed records of all complaints and investigations by documenting investigation processes, key findings, timelines, conclusions, and outcomes
Analyze case notes and prepare comprehensive executive summaries aimed at supporting decision-making and risk mitigation strategies
Train and advise Managers and Team Members on effective employee management, communication, policy application, and legal compliance
Prepare and distribute reporting highlighting key metrics such as case closure rates, turnover trends, risk patterns and exit survey insights with associated recommendations and solutions
Conduct audits and assessments to evaluate potential risk areas and recommend improvements to minimize legal exposure
Assist with annual engagement surveys and pulse surveys, formulating appropriate response and action plans
Establish and manage stay interviews, exit surveys, pulse surveys, and focus groups to gather authentic employee voice
Ensure consistent application of company policies and procedures across all departments
Stay current with federal, state, and local employment laws and regulations to ensure organizational compliance and conduct regular reviews of the employee handbook and related literature
Serve as the primary point of contact for employee questions related to handbook policies
Collaborate with Senior People Operations Leadership and Legal to ensure policies reflect current legal requirements and risk management considerations
Develop job aides and training materials aimed at effective and compliance employee management
Manage performance management systems and structures and find opportunities for expansion and improvement
Work with the Experience team to assist with design and implementation of relevant recognition, wellness, and appreciation programs based on feedback
Manage and deploy HR special projects and initiatives as assigned

Requirements:

Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Leadership or a related field. Relevant experience may be considered in lieu of
8+ years progressive, hands-on experience in employee relations, investigations, and compliance roles
Thorough knowledge of multi-state employment-related laws with strong background supporting a non-exempt, geographically dispersed workforce
Exceptional investigative and research skills (including interviewing, documentation, and analysis), sound judgement, and a proactive approach to identifying and mitigating risk
Ability to make recommendations to effectively resolve emotional and complex problems or issues consistent with standards, practices, policies, procedures, regulation or government law
Must have strong conflict resolution and mediation skills
Ability to act with integrity, professionalism, and confidentiality
Excellent written and verbal communication skills and the ability to collaborate effectively with stakeholders across various organizational levels
Demonstrated conceptual, analytical, and problem-solving skills
Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities
Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement
Ability to work autonomously, while remaining aligned with HR strategies and business objectives
Prior experience with HRIS systems with proficiency with Google Drive and ADP Workforce Now a plus
PHR/SPHR is preferred

Nice to have:

Prior experience with HRIS systems with proficiency with Google Drive and ADP Workforce Now
PHR/SPHR

What we offer:

Unlimited PTO
health/dental/vision/life insurance
401(k) matching
parental leave
adoption services reimbursement/learning/educational incentives
Volunteer Time Off
well-being programs
company events
self improvement/productivity tools

Additional Information:

Job Posted:
January 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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