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Lead prompt, objective, and confidential workplace investigations involving allegations of harassment, discrimination, retaliation, and other policy violations. Conduct interviews, gather and analyze evidence, and prepare clear investigative reports for HR, Legal, Labor Relations, and senior leadership, supporting investigations on a global scale.
Job Responsibility:
Retrieve and review cases from the ER intake queue and determine appropriate routing
Make high-volume, high-judgment triage decisions, reviewing and assigning approximately 100 cases per day
Support the central intake process and related workflows, including Employee Experience (EE) case management and email-to-case routing
Ensure accuracy and consistency in data entry and case tracking across HRSC and other internal systems
Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in accordance with internal protocols
Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization
Requirements:
5+ years of experience in HR operations, employee relations, or case management within a large, complex organization
Strong computer proficiency, including Microsoft Word, Excel, and HR case management systems
Exceptional attention to detail, critical-thinking skills, and sound judgment in decision-making
Excellent written and verbal communication skills
Proven ability to manage competing priorities in a fast-paced, dynamic environment
Experience working with HR case management systems
Demonstrated success working with large data sets or in roles requiring rapid information processing
Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously
Prior experience in staffing, employee relations, or HR analytics
Nice to have:
3–5+ years of corporate investigation experience
Working knowledge of federal and state employment laws
What we offer:
Comprehensive benefits package, including health benefits, 401(k), and additional offerings
Access to professional development resources and learning and development programs