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Our client, Amazon, is seeking a highly organized ER Intake Specialist to support the central intake process for employee relations cases. This role is in-person 5 days/week, 40hpw, $48/hr. It is ideal for someone who thrives in a fast-paced environment, has experience in HR, enjoys working with data, and exercises sound judgment in high-volume decision-making. You will play a key role in reviewing and routing cases across HR and investigation teams, ensuring that each case is accurately assigned and efficiently handled.
Job Responsibility:
Retrieve and review cases from the ER queue and determine the appropriate routing
Make high-volume, high-judgment triage decisions, typically reviewing and assigning 100 cases per day
Support the central intake process, as well as adjacent processes such as Employee Experience (EE) case management (e.g., routing emails into the case management system)
Maintain accuracy and consistency in data entry and tracking through internal tools such as HRSC and other Amazon systems
Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in compliance with internal protocols
Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization
Requirements:
5+ years of experience in HR operations, case management, or employee relations in a large, complex organization
Strong computer proficiency, including Microsoft Word, Excel, and data management tools
Exceptional attention to detail, critical thinking, and high judgment in decision-making
Excellent written and verbal communication skills
Ability to manage competing priorities and remain flexible in a dynamic environment
Experience with HR case management systems
Proven success working with large data sets or in roles requiring rapid information processing
Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously
Prior experience in staffing, employee relations, or HR analytics