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Employee Relations Intake Specialist

Axiom Law

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Location:
United States , Atlanta ▼

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

48.00 - 52.00 USD / Hour
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Job Description:

Our client, Amazon, is seeking a highly organized ER Intake Specialist to support the central intake process for employee relations cases. This role is in-person 5 days/week, 40hpw, $48/hr. It is ideal for someone who thrives in a fast-paced environment, has experience in HR, enjoys working with data, and exercises sound judgment in high-volume decision-making. You will play a key role in reviewing and routing cases across HR and investigation teams, ensuring that each case is accurately assigned and efficiently handled.

Job Responsibility:

  • Retrieve and review cases from the ER queue and determine the appropriate routing
  • Make high-volume, high-judgment triage decisions, typically reviewing and assigning 100 cases per day
  • Support the central intake process, as well as adjacent processes such as Employee Experience (EE) case management (e.g., routing emails into the case management system)
  • Maintain accuracy and consistency in data entry and tracking through internal tools such as HRSC and other Amazon systems
  • Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in compliance with internal protocols
  • Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization

Requirements:

  • 5+ years of experience in HR operations, case management, or employee relations in a large, complex organization
  • Strong computer proficiency, including Microsoft Word, Excel, and data management tools
  • Exceptional attention to detail, critical thinking, and high judgment in decision-making
  • Excellent written and verbal communication skills
  • Ability to manage competing priorities and remain flexible in a dynamic environment
  • Experience with HR case management systems
  • Proven success working with large data sets or in roles requiring rapid information processing
  • Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously
  • Prior experience in staffing, employee relations, or HR analytics
What we offer:
  • health benefits
  • 401K
  • professional development resources
  • learning and development programs

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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