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Working with the People Operations team as part of our Peoplepoint team in the Dublin Support Office, you will provide HR/ER advice, guidance, and information to line managers, employees, and external bodies, mainly through telephone and email contact, with some face-to-face liaison and written correspondence. You will support the delivery of various HR reporting activities and take responsibility for ensuring that all calls are logged in our Case Management System. You will also liaise with the ER Partner on specific escalated cases. You’ll have the opportunity to work with the Employment Relations Partner to develop more advanced employee relations skills and spend time on projects and development work, such as designing processes and leader guidance tools to support continuous improvement. You’ll lead policy management for Boots Ireland, creating and updating policy documentation, manager guidance, and online resources. You’ll stay up to date on the latest employment legislation and company policies, interpreting and communicating these effectively to managers and team members. You’ll maintain and develop our policy framework across all people-related activities, covering the entire employee lifecycle and supporting both our business and culture. You’ll maintain legal compliance by delivering policies and guidance that promote a positive and fair culture within the business. You’ll also work closely with the wider People team in the creation and communication of policies.
Job Responsibility:
Provide HR/ER advice, guidance, and information to line managers, employees, and external bodies
support delivery of various HR reporting activities
ensure all calls are logged in our Case Management System
liaise with the Employment Relations Partner on escalated cases
lead policy management for Boots Ireland
create and update policy documentation
stay up to date on employment legislation
maintain and develop policy framework
maintain legal compliance
work with wider People team on policy creation and communication
Requirements:
ER/HR experience in an ER Advisor, Policy Manager, or similar role
in-depth knowledge of HR processes, procedures, systems, and general HR practices and principles
excellent excel, numeracy, and verification skills
strong interpersonal and time management abilities
confident in understanding and assessing people information and reports
up-to-date knowledge of current and upcoming ER legislation
strong ability to interpret and communicate key information