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Based between our warehouse in central Bedfordshire and our London head office, our Employee Relations Advisor will be the go-to person for first-line ER queries from our warehouse and retail teams. You’ll thrive in being hands-on and will play an important role in supporting our people, while also helping to manage the day-to-day administration of our HR systems (HRIS) and assisting the HR Partner and Head of HR with policy development and updates.
Job Responsibility:
Trusted first point of contact for managers and staff on all employee relations (ER) matters
Support the management team with people-related admin and help ensure a smooth onboarding and offboarding experience
Coach and guide managers through formal processes such as investigations, disciplinaries, grievances, and flexible working requests
Get involved in recruitment: posting vacancies through our ATS, liaising with agencies, and supporting hiring managers
Stay connected with the team through an open-door approach and regular check-ins
Support the management team to monitor performance and address any concerns both during and after the probation period
Become our in-house expert on the Time & Attendance system, ensuring accurate payroll reporting
Act as the first point of contact for payroll queries
Use data to spot trends in sickness or turnover and make recommendations
Act as a point of contact for day to day queries
Administrative support for new starters, contract variations and leavers
Provide notetaking support for formal meetings
Manage the shared HR inbox
Keep employee data accurate and up to date in the HRIS
Support the ongoing development of HRIS capability to automate admin processes
Support the HR Partner with responses to ONS surveys
Manage reference requests for all new starters in the warehouse and retail stores
Support the HR partner and Head of HR with ongoing projects and policy development
Requirements:
Solid HR experience within retail
Background in an owner-led business would be ideal
CIPD qualified (or working towards it) is great, but hands-on experience counts just as much
Strong influencing and relationship-building skills
Great listener, well-organised, and excellent at managing your time
Intermediate + user of MS Office (Outlook, Word & Excel)
Highly numerate
Strong written and verbal communication skills, with a keen eye for detail
Nice to have:
warehouse experience is a bonus, but not essential
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