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We are hiring! We are looking to recruit two ER Advisors to join our growing ER team based in Northampton. The focus of these roles will be to coach, guide and provide employee relations advice to Line Managers through effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance and absence management. This role is focused on coaching to increase the Line Manager’s capability and using our policies, processes and advice in strengthening the Wickes Great Place to Work culture whilst effectively and fairly managing difficult situations. Advice will be either telephone based or face to face coaching with Senior Manager’s for complex/high risk/sensitive cases.
Job Responsibility:
Coach, guide and provide employee relations advice to Line Managers either on the phone or face to face with Senior Managers in high risk/sensitive or complex cases
Effective proactive case management of people related issues to conclusion, such as: disciplinaries, performance management, employment tribunals, grievance and absence management (including OH referrals)
Act as SME to HRBP in any organisational change e.g. structure changes, TUPE, relocation
Provide HR BP insight for case management trends, identifying skills/knowledge gaps, ER Metrics
Provide feedback and insight to ER Manager from findings when providing advice, to ensure our policies help our colleagues and Managers in mental, health and financial wellbeing
Support ER manager to update Employee Policies, handbooks, Line Manager Guides and templates following legislative updates, amended ways of working or best practice process changes (internal and external driven)
Support HRBP’s through consultations and redundancy process
Extract and create MI to share with functions across the business & be confident to present the detail
Run workshops to upskill managers on ER topics using the content and framework provided by Vista to ensure consistency in our approach
Requirements:
CIPD - level 5 (preferred)
Previous use of ER Case Management
Employee policy & legislation
Able to coach and build rapport on phone
Written & verbal communication
Effective listening skills
Able to interpret data & provide insights
Stakeholder engagement and support
What we offer:
Competitive bonus (2027 bonus period)
Private Medical Healthcare
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Employee Assistance Programme
financial education & loans
access to parental, menopause and fertility support