Employee Journeys Specialist

• Partner with Total Rewards COE and Global Mobility/Immigration to translate leave, life event, relocation, and immigration policies into clear, usable journeys, workflows, and decision points across systems (e.g., Employee Journeys platform, Workday, ServiceNow)
• Co-design processes rather than own them end-to-end: clarify roles, handoffs, and SLAs between policy owners (Total Rewards/Global Mobility), HRBPs, People Services, People Operations, Payroll, Legal, and local site teams
• Map and document current-state journeys for key scenarios (e.g., LOA, parental leave, disability, marriage, birth/adoption, dependent changes, relocation, visa changes), identifying pain points, failure modes, and policy/process misalignment
• Define and maintain future-state standard work for leaves/life events and mobility journeys, including triggers, tasks, communications, and escalations, ensuring they reflect policy, legal, and compliance requirements while minimizing friction
• Design persona-based experiences that reflect the needs of employees, people leaders, HRBPs, COE partners, PSC/People Services, and other stakeholders
• ensure language, sequencing, and channels are tailored to each persona
• Build global alignment with local nuance by partnering with non-US SMEs and regional HR/Legal leads (e.g., GMSA, Mexico, Europe, GMIO) to localize journeys, content, and handoffs while preserving a common global framework
• Collaborate with Knowledge Management and Governance teams to ensure content, job aids, and knowledge articles (e.g., AskGM, ServiceNow knowledge, leader toolkits) are accurate, findable, and aligned to the journeys
• Contribute to and/or chair governance forums related to leaves, life events, and mobility, supporting change approval for process/technology updates that impact the employee and leader experience
• Partner with FE Strategy & Portfolio and Communications to plan and execute change management and communications for journey-related changes (process, systems, policies), ensuring HR, leaders, and operations are prepared to execute
• Leverage HR technology and analytics teams to define KPIs and reporting for leaves/life events and mobility (e.g., cycle times, defect/rework rates, case volume and root causes, employee and leader feedback), and use data to drive continuous improvement
• Act as a key escalation partner for complex or high-impact journey issues in this space, working with Total Rewards, Global Mobility, PSC, Legal, and regional teams to resolve cases and address root causes in the journeys
• Feed insights into broader Employee Journeys strategy, ensuring leaves, life events, and mobility journeys connect seamlessly with onboarding, offboarding, and other lifecycle experiences

• Bachelor's degree in HR, Business Administration, or related field (or equivalent experience)
• 3+ years of experience in HR operations, Total Rewards, benefits, mobility/immigration, or employee lifecycle process optimization
• experience with leaves, life events, or relocation/immigration strongly preferred
• Demonstrated experience partnering with policy owners/COEs to operationalize complex policies into clear processes, communications, and tools (influence without direct ownership)
• Strong expertise in process mapping, documentation, and change management, including cross-functional stakeholder alignment
• Familiarity with HR systems (e.g., Workday, ServiceNow) and compliance considerations related to leaves, benefits, and/or mobility/immigration
• Experience working in or with global HR organizations, including tailoring processes to regional legal requirements and cultural/contextual differences
• Exceptional communication and stakeholder engagement skills, with the ability to explain complex policy/process topics in simple, persona-appropriate language
• Experience building or operating within a COE and/or HR service delivery model preferred
• Proven ability to influence and drive change across multiple stakeholders and functions, balancing policy integrity, operational feasibility, and employee experience

Experience building or operating within a COE and/or HR service delivery model preferred