Employee Experience Lead, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Strategic role responsible for developing and implementing strategies to improve candidate experience across service, platforms and communications/content. Focuses on creating positive, consistent, and meaningful interactions that enhance satisfaction, loyalty, and business growth.

Job Responsibility:

Collecting and analyzing feedback from surveys, interviews, reviews
Defining and leading the candidate experience strategy
Creating comprehensive journey maps that visualize candidate's end-to-end experience
Leveraging candidate data and analytics tools to measure performance
Working closely with teams across marketing, platform development, and recruitment services
Driving innovation and process enhancements to elevate candidate experience
Providing clear strategic direction to internal and external stakeholders
Acting as a change agent by engaging cross-functional stakeholders
Designing training program runway to align recruiters

Requirements:

Strong leadership skills to effectively manage cross-functional teams
Exceptional verbal and written communication skills
Expertise in data analysis to extract actionable insights
Strategic mindset to design and execute experience strategies
Deep understanding of candidate needs and expectations
Strong project management skills
Proven ability to build and sustain relationships
Agility to navigate both online and offline experience touchpoints

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 21, 2025

Expiration:
September 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Employee Experience Lead

HSBC

Location:Hong Kong, Kowloon City

Category:Human Resources

Contract Type:Not provided