Employee Experience Insights and Research Lead, HSBC

HSBC

Location:
Hong Kong, Cheung Sha Wan

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking a dynamic and experienced Employee Experience Insights and Research Lead to support the Employer Brand and Experience team within the People Governance and Communications function. This role will help the team achieve its marketing goals by leveraging robust candidate and employee insights and drive an increase in candidate and employee satisfaction.

Job Responsibility:

Define the ideal state key metrics required to continuously measure candidate and employee experience
Support the Employer brand team and the broader Talent Enterprise & Solutions teams with ad hoc research requirements, ensuring our strategic recommendations to business stakeholders are data-led
Conduct primary research (e.g. internal focus groups, quant surveys) amongst employees as and when required
Set up and manage end-to-end candidate and employee research initiatives
Leveraging candidate data and analytics tools to measure performance, identify trends, and drive continuous improvement through a test-and-learn approach
Monitor trends in our existing employee surveys, tracking the impact of our EX/CX initiatives and identifying areas for improvement
Collaborate with various departments to drive change by ensuring improvement areas in our CX/EX journeys are addressed and candidate/employee satisfaction improves
Support the development of data-led KPIs for recruiters and hiring managers
Help the team identify the right data to build business cases to ensure investment into candidate & employee experience initiatives
Monitor industry trends to ensure our Employer brand remains competitive amongst our target Talent pools
Behave in a high performing manner within the team, and be a senior member of the broader Employer brand Team

Requirements:

Hands-on experience in insight & customer experience, developing quantitative surveys, running qualitative focus groups and distilling learnings into actionable insights
Experience mapping customer journeys to identify pain points and ability to think creatively to solve pain points, working collaboratively with other teams to do so
Good knowledge of how to use alternative research methods e.g. behavioural science, to support our efforts to improve candidate/employee satisfaction
Analytical mind and ability to synthesise primary and secondary research in a story-led, compelling way to stakeholders
Understanding of the role of Employer brand plays in attracting candidates and retaining employees, and how EVPs are developed and rolled out
Attentive to details, proactive, self-motivated with strong project management skills
Team player with the ability to work collaboratively with cross-functional teams but also independently to see projects through
Passionate about improving candidate and employee experience
Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change
Experience working with external agencies and managing agency relationships
Excellent English written and verbal communication skills

What we offer:

A workplace that fosters continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 24, 2025

Expiration:
September 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Employee Experience Insights and Research Lead

HSBC

Location:Hong Kong, Cheung Sha Wan

Category:Human Resources

Contract Type:Employment contract