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Lawes Consulting Group Logo Lawes Consulting Group · Insurance

Employee Benefits Analyst Team Leader

United Kingdom, London Employment contract 50000.00 - 60000.00 GBP / Year · Job Posted March 27, 2025

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Job Description

This role operates within a vibrant and rapidly evolving atmosphere. The ideal candidate will oversee a compact team of analysts leading a team to support client relationship development, aid in benefit reviews, handle administration tasks, and address client/member queries.

Job Responsibility

  • Manage workloads among the analyst team, ensuring fairness and manageability by redistributing tasks as needed
  • Promote the exchange of ideas within the analyst function to encourage best practices and uphold quality standards
  • Assist in implementing process and system changes and monitor their effectiveness
  • Offer guidance to analysts in handling errors, problems, complaints, and disputes
  • Ensure accessibility and currency of process maps and administration guides
  • Support consultants in tracking project progress, maintaining client files, and updating activity trackers
  • Manage benefit specifications, scheme accounting, census data audits, and ad-hoc consulting projects
  • Ensure full compliance with compliance requirements and internal controls
  • Effectively and professionally communicate, both verbally and in writing, to ensure consistent adherence to processes across the team
  • Oversee the delivery of claims and underwriting activities
  • Build and maintain ongoing relationships with clients, insurers, and internal colleagues
  • Handle telephone inquiries from clients and manage client mailboxes

Requirements

  • Minimum of 4 years of experience in the insurance or intermediary sector, preferably specializing in private healthcare and group risk
  • Health and Benefits experience (from a brokerage or insurer)
  • Team management experience essential
  • Exceptional attention to detail
  • Ability to think intuitively, assertively, and creatively
  • Capable of thriving in a fast-paced environment and consistently meeting deadlines
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