Employee and Client Assistance Team Job at Independent Counselling Enterprises Inc (Edmonton)

Employee Benefits Analyst Team Leader

This role operates within a vibrant and rapidly evolving atmosphere. The ideal c...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum of 4 years of experience in the insurance or intermediary sector, preferably specializing in private healthcare and group risk
Health and Benefits experience (from a brokerage or insurer)
Team management experience essential
Exceptional attention to detail
Ability to think intuitively, assertively, and creatively
Capable of thriving in a fast-paced environment and consistently meeting deadlines

Job Responsibility

Manage workloads among the analyst team, ensuring fairness and manageability by redistributing tasks as needed
Promote the exchange of ideas within the analyst function to encourage best practices and uphold quality standards
Assist in implementing process and system changes and monitor their effectiveness
Offer guidance to analysts in handling errors, problems, complaints, and disputes
Ensure accessibility and currency of process maps and administration guides
Support consultants in tracking project progress, maintaining client files, and updating activity trackers
Manage benefit specifications, scheme accounting, census data audits, and ad-hoc consulting projects
Ensure full compliance with compliance requirements and internal controls
Effectively and professionally communicate, both verbally and in writing, to ensure consistent adherence to processes across the team
Oversee the delivery of claims and underwriting activities

Fulltime

Employee Benefits Administrator

Office Angels is seeking a proactive Employee Benefits Administrator to join a l...

Location

United Kingdom , Brighton

Salary:

25000.00 - 30000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in employee benefits is essential
Strong administrative skills and attention to detail
Excellent communication skills - written and verbal
A team player with a positive, proactive approach
Confident in liaising with clients and external providers
Able to manage multiple priorities and meet deadlines

Job Responsibility

Communicating with external providers to gather information and obtain service quotations
Creating professional, client-facing reports based on research and analysis
Supporting service delivery processes by liaising with clients and third parties
Assisting with ongoing client account management and new client onboarding
Drafting recommendation documents tailored to client needs
Managing data entry, updates, and preparation for audits or compliance reviews
Responding to client queries and providing general administrative support
Handling incoming calls and ensuring smooth team communication
Assisting with the training and support of new team members

Fulltime

Office Manager

Location

United States , Maui

Salary:

Not provided

Architectural Design & Construction, Inc.

Expiration Date

Until further notice

Requirements

Report to the Administration Manager
Work with all Managers and Employees of ADC and NAI in any way to achieve the goals and vision of the Company
Support staff to Architects, Construction, and Administration with all daily operations and clerical functions
Protect information that is confidential and proprietary
Assist all Managers and Employees in facilitating confidential business matters
Protect the financial interests and integrity of the Owner, Company, employees, investors, and associates
Adhere to all professional, municipal, and Company policies, requirements, and procedures
Proactively provide outstanding customer service to all
Conduct all Company business in a way that conveys ADC’s ethics and integrity
and builds a relationship of trust and respect

Business support administrative services

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies...

Location

Thailand , Bangkok

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Minimum of 2-3 years’ industry experience required in a corporate environment or as a third party service provider
Good organizational and interpersonal skills with a strong customer focus
Proficient in MS Office, and possess strong written, verbal and people skills
Demonstrated intermediate to advanced written communication skills (spelling, grammar and punctuation) and verbal communications skills
Able to work independently with minimal supervision
Prioritize and manage the completion of projects in an efficient and timely manner
Ability to quickly learn how to use any Company required software may be required.

Job Responsibility

Provide general overall facility management services including continuous monitoring of office/facility
Act as an interface with client, visitors and guests
Assist Facility Management Team with tactical planning for the facilities team’s goals and objectives
Provide facility specific assistance to the project management team as needed or requested
Properly & effectively administer and maintain all services under the Facility Administrator’s responsibility
Manage & maintain facility management tasks as assigned
Ensure appropriate follow up with customers
Seek to continuously improve processes, systems and overall client satisfaction
Assist with budgetary requests, analysis and reporting
Assist with researching, analyzing and reporting budget variances

Fulltime

Benefits Specialist

The ideal candidate would be a motivated and detail-oriented individual capable ...

Location

United States , Milwaukee

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Must obtain and maintain active Life/Accident and Health Insurance Agent License within 1 year
Minimum of high school degree or equivalent required
College degree preferred
2+ years of business experience, an understanding and knowledge of employee benefits a plus
Ability to maintain a high level of confidentiality
Excellent verbal and written communication skills
Ability to work independently
Experience using Microsoft office, specifically Excel
Detail oriented with excellent organizational skills

Job Responsibility

Assist the Account Team in servicing the needs of employee benefit clients
Assist clients with daily service functions and frequent ad hoc requests, escalating issues as needed
Create, review and edit employee benefit guides, benefit manuals and other client materials as requested
Administer marketing and renewal functions such as requests for proposal
Identify, plan, and develop methods and procedures to obtain greater efficiency and effectiveness of benefit programs
Participate in market meetings, client functions, industry seminars and training programs as directed
Maintain client records and update client communications
Data entry in excel/client reporting duties as assigned
Updates files for resource library including current developments, legislative and regulatory changes, and market updates and work with the Account Team to advise impact to clients

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Fulltime

Team Lead - Projects

Directs, manages, and executes senior level project management services on assig...

Location

United States , Andover

Salary:

140000.00 - 160000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Directs, manages, and executes senior level project management services on assigned projects utilizing and managing a team of professionals to provide superior client service
Assumes a lead role in the development and execution of strategy for a team
Contributes to the development of the business unit’s overall strategy
Represents Business unit in local, regional, and national industry/public forums and with clients as a senior representative of the Firm
Demonstrates high energy for the business, ability to energize others, and the willingness to take risks and make tough decisions
Financial management of entire project: establish & manage project budgets (including hard and soft costs), maintain monthly forecasts and cash flow analysis, prepare anticipated cost reports and any other reports as required by the client
Provide construction cost/benefit analysis as required
Design and execute marketing and development initiatives to best deliver results to existing and potential clients
Oversee capital improvement/asset preservation programs with design and construction processes at multiple sites through local resources
Negotiate contracts with each selected team member/vendor

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Senior Team Lead, Technical Services

The Senior Team Lead, Technical Services at NTT DATA is a pivotal role focused o...

Location

United States of America , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of technical services, IT service management, and related technologies
Ability to stay up to date with industry trends, emerging technologies, and best practices
Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices
Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
Good client-facing and communication skills, with the ability to build and maintain strong client relationships
Developing management qualities, including the ability to learn the skills to inspire and mentor a team
Displays the ability to facilitate presentation of technical and complex matters to a diverse audience
Ability to analyze data and produce reports on issues and recommend resolutions
Ability to multi-task, set priorities and meet deadlines
Ability to work collaboratively with cross-functional teams and stakeholders

Job Responsibility

Provides operational leadership team to a team of individuals accountable for service offer management
Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
Investigates and solves client problems which have been escalated by the team
Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
Assists with the analysis of statistics and other data to determine the level of client service provided

Fulltime

Store Manager

Belstaff is a functional clothing brand founded to move people forward. Througho...

Location

United Kingdom , Meadowhall

Salary:

Not provided

Belstaff

Expiration Date

Until further notice

Requirements

Create a client centric culture within the Store
Lead by example in demonstrating clients are the main focus at all times
Set a Belstaff standard that exceeds the benchmark for customer service within the luxury/premium retail industry
Ensure store deployment is focused on meeting client traffic and operational demands
Ensure the team are fully conversant with the history and current direction of Belstaff, all product and collections and use this information effectively when communicating with clients
To ensure the team pre-empt and respond to client needs in order to excel in service standards
To deal with client complaints efficiently and effectively in line with Company policy and to ensure client expectations are exceeded
Ensure efficient after sales service is maintained
Achieve store set sales targets on a daily, weekly, monthly, quarterly and annual basis
Monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store

Job Responsibility

Ensure the success of each store
Ensure all sales opportunities are maximised and operating costs are managed to drive profitability across the store
Ensure that the Store delivers sales targets, industry-leading customer service as well as delivering effortless, smooth daily operations across the Store
Build and maintain strong relationships with Head Office, clients and the local business community

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Employee and Client Assistance Team

Independent Counselling Enterprises Inc

Location:
Canada , Edmonton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

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Our AI answers in your language

Employee and Client Assistance Team

Independent Counselling Enterprises Inc

Location:Canada , Edmonton

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Employee and Client Assistance Team

Employee Benefits Analyst Team Leader

Employee Benefits Administrator

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Business support administrative services

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Location:
Canada , Edmonton

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 07, 2026