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Employee and Client Assistance Team

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Independent Counselling Enterprises Inc

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Location:
Canada , Edmonton

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As an ECAT staff member, you’ll respond to staff calls, provide guidance, and help resolve urgent issues. You’ll assist with scheduling, document key information, and ensure programs stay safe and consistent. Strong communication, organization, and quick problem-solving are essential.

Job Responsibility:

  • Answer and respond to after-hours staff calls
  • Provide guidance and problem-solving support
  • Record calls and actions accurately
  • Help coordinate shifts and staffing coverage
  • Support staff handling urgent or unexpected situations
  • Always maintain professionalism and confidentiality

Requirements:

  • Strong communication and organization skills
  • Comfortable with documentation and basic computer systems
  • Reliable, professional, and attentive to detail
  • Clear Vulnerable Sector Police Check (within 6 months)
  • Basic First Aid with CPR Level A (or willingness to obtain)
  • Two work-related references

Nice to have:

Experience in human services, scheduling, or customer support is a plus

What we offer:
  • Paid training and ongoing professional development
  • Flexible evening, night, and weekend schedules
  • Opportunities to grow into office or leadership roles
  • Supportive and inclusive workplace culture
  • Meaningful work — every shift you make a difference

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Job Link Share:

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