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The Team Leader is a transformative role responsible for driving performance and results from a team of Employment Advisors. The Team Leader will support the team to achieve individual and team targets, whilst providing ongoing practical support through observations, caseload reviews and discussions of complex cases. They will conduct performance reviews and observations to assess competence in line with Ingeus' Performance Excellence Programme.
Job Responsibility:
Direct Line Management of the team
Mentoring, training & developing the team to perform their roles effectively
Regular observations and caseload reviews
Supporting successful project delivery by maintaining operational excellence, achieving KPIs, managing the day-to-day quality of provision & managing performance
Requirements:
Previous Team Management / Lead experience is essential
Experience of overseeing performance, mentoring & supporting colleagues, ensuring KPIs are met
Stakeholder Management
Ability to effectively network & build relationships internally & externally
What we offer:
25 days annual leave plus bank holidays with the opportunity to salary trade extra
EAP Support programme available 24/7 with access to 6 x counselling sessions
Private Medical Insurance / Life assurance
Up to two days each year dedicated to Community Giving (Volunteering)
Eyecare vouchers with help to purchase new glasses
Online discount shopping via Perks at Work
Cycle to Work scheme
Travel Season ticket loan
Long Service Awards
Access to Salary Finance
financial education and advice
The opportunity to buy extra perks such as, critical Illness Cover, dental insurance