Emergency Technical/Customer Service Representative Job at Helpware (Nashville)

Emergency Technical/Customer Service Representative

When disasters strike, every moment matters. We are seeking empathetic, customer...

Location

United States , Augusta, GA / Atlanta, GA

Salary:

16.00 USD / Hour

Helpware

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Additional education or training in a technical or related field is an advantage
Minimum of 1 year experience in customer service, technical support, help desk, call center, or similar roles
Prior experience handling inbound customer calls is preferred
Experience supporting customers in urgent, high-pressure, or crisis-related situations is an advantage
Strong proficiency in web-based applications and standard computer systems is required
Strong commitment to service during urgent and high-impact situations
High level of empathy, patience, and active listening, especially during distressing interactions
Ability to remain calm, focused, and professional in fast-moving and high-stress environments
Strong critical thinking and rapid problem-solving skills under pressure

Job Responsibility

Serve as the first point of contact for customers seeking support related to disaster response and recovery services
Handle inbound calls while delivering exceptional customer service and demonstrating empathy, patience, and professionalism
Assist customers with navigating online platforms, applications, and support systems
Troubleshoot basic technical and account-related issues using available tools, knowledge bases, and FAQs
Manage help desk software and ticketing systems
Accurately document customer interactions, resolutions, and follow-up actions
Research customer inquiries using internal resources and documentation
Provide information regarding programs, services, and available support options
Escalate complex technical issues or sensitive situations to Tier 2 Support when appropriate
Stay current on operational updates, process changes, and disaster response procedures

Parttime

Emergency Technical/Customer Service Representative

When disasters strike, every moment matters. We are seeking empathetic, customer...

Location

United States , Raleigh

Salary:

16.00 USD / Hour

Helpware

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Additional education or training in a technical or related field is an advantage
Minimum of 1 year experience in customer service, technical support, help desk, call center, or similar roles
Prior experience handling inbound customer calls is preferred
Experience supporting customers in urgent, high-pressure, or crisis-related situations is an advantage
Strong proficiency in web-based applications and standard computer systems is required
Strong commitment to service during urgent and high-impact situations
High level of empathy, patience, and active listening, especially during distressing interactions
Ability to remain calm, focused, and professional in fast-moving and high-stress environments
Strong critical thinking and rapid problem-solving skills under pressure

Job Responsibility

Serve as the first point of contact for customers seeking support related to disaster response and recovery services
Handle inbound calls while delivering exceptional customer service and demonstrating empathy, patience, and professionalism
Assist customers with navigating online platforms, applications, and support systems
Troubleshoot basic technical and account-related issues using available tools, knowledge bases, and FAQs
Manage help desk software and ticketing systems
Accurately document customer interactions, resolutions, and follow-up actions
Research customer inquiries using internal resources and documentation
Provide information regarding programs, services, and available support options
Escalate complex technical issues or sensitive situations to Tier 2 Support when appropriate
Stay current on operational updates, process changes, and disaster response procedures

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Brooklyn

Salary:

19.00 - 29.00 USD / Hour

CVS Health

Expiration Date

August 23, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Senior Audit Manager, Practices - (Technology Audits) Quality Assurance

Capital One’s Audit function is a dedicated group of professionals focused on de...

Location

United States , McLean; Charlotte; Richmond; Plano; New York

Salary:

161500.00 - 221200.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree or military experience
At least 7 years of experience in information technology (operations, software delivery, access management, information security)
At least 5 years of experience leading technology audits and performing in the role of auditor-in-charge

Job Responsibility

Responsible for the leading the coordination and execution of key quality assurance reviews, including providing major input to planning and testing, as well as identification, development, and documentation of exceptions related to quality assurance reviews
Deliver verbal and written communication to the audit teams and audit leadership
Establish and maintain effective relationships with audit teams and audit leadership
Support the implementation of the team’s strategic imperatives/priorities
Design and execute best-in-class operational processes and improvement initiatives of moderate complexity for the quality assurance and improvement program
Manage direct reports and staff during audit engagements and provide feedback on work performed
Provide training and coaching to audit team members during quality assurance reviews as applicable
Work independently under general supervision, and can exercise latitude for initiative and independent judgment

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Somerville

Salary:

17.00 - 27.00 USD / Hour

CVS Health

Expiration Date

August 01, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Mobile Associate, Bilingual Spanish - Retail Sales

This role supports retail operations by engaging customers and facilitating thei...

Location

United States , Sacramento

Salary:

19.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment. (Preferred)
Change Agility (Required)
Communication (Required)
Customer Problem Solving (Required)
Customer Service (Required)
Engaging People (Required)
Multitasking (Required)
Sales (Required)
At least 18 years of age

Job Responsibility

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support

Parttime

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Seymour

Salary:

18.94 - 28.94 USD / Hour

CVS Health

Expiration Date

August 19, 2026

Requirements

Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus
Customer Service Orientation
Communication Skills
Mathematical Reasoning
Problem Resolution
Physical Demands
Visual Acuity

Job Responsibility

Manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions
Provide caring service that exceeds customer expectations

What we offer

Dental
Vision
Wellness resources
Employee discounts
Access to certain voluntary benefits
Other programs

Parttime

Driver/Material Handler

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we...

Location

United States , Saint Louis

Salary:

30.19 USD / Hour

Valvoline

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum 2 years safe driving experience of commercial vehicles
Class B Commercial Driver's License with Hazardous Materials and tanker endorsements
Strong work history
Good communication skills
Self-motivator, positive attitude and team player
Must have medical clearance for CDL license and pass pre-employment physical
Must be authorized to work in the U.S.

Job Responsibility

Drive Valvoline vehicles (straight truck with on-board pumping system or bulk tanker) to customer locations and deliver Valvoline products with superior customer service in mind
Efficiently load / unload bulk tankers and package trucks
Operate powered industrial trucks (i.e. - forklifts)
Perform other warehouse functions to support overall plant operations
Assist in supporting facility regulatory and environmental goals as needed
Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What we offer

Health insurance plans (medical, dental, vision)
HSA and flexible spending accounts
401(k)
Incentive opportunity
Life insurance
Short and long-term disability insurance
Paid vacation and holidays
Employee Assistance Program
Employee discounts
Tuition reimbursement

Fulltime

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Emergency Technical/Customer Service Representative

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Emergency Technical/Customer Service Representative

Emergency Technical/Customer Service Representative

Emergency Technical/Customer Service Representative

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