Emergency Services Lead Job at HLM Architects (Sheffield)

Team Lead – Managed Services and TAC (Support) Services

Team lead (Support, Managed Service & NOC services) would be overall responsible...

Location

India , New Delhi

Salary:

Not provided

Binary Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Electronics, Telecommunications or equivalent
Min.8 years of experience working on support & managed services
OEM certifications on Networking, security and/or Data center technologies
Experience in managing support team
OEM TAC experience would be preferred
Experience in running managed services operation is required
Technical hands-on installation and troubleshooting experience on various networking, security, cloud and data center technologies
Good organizational and team management skills
Good communication skills – both verbal and written coupled with ability to collaborate with internal stakeholders and external clients

Job Responsibility

Monitors the service desk tickets and provides support to customers including all escalated incidents and close the same within specified SLAs
Acts as emergency support contact as needed, for critical client and business-impacting incidents
Timely escalation of all tickets to management with ensuing updates, where applicable and provide timely management reports for reviews and guidance
Work with general direction from the client, stakeholders, team lead, or management to perform operational tasks to resolve all incidents/requests in a timely manner within the agreed SLA
Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift
Proactively identify, contribute, implement and automate for effort optimization and automating routine tasks
Guide the team and co-ordinate OEM technical interaction for escalated incidents
Continuously add and mature new offerings and work with product team to roll out new services
Provide mentorship and guidance to the team, work on capacity and skill building of the team members as per the changing business requirements
Contribute and participate in various service delivery reviews with the customers and be responsible for technical deliverables from the reviews

Fulltime

New

Director, Trade Data Strategy and Management Lead - Services

Trade and Working Capital Solutions (TWCS) within the Services organization is a...

Location

United States , New York

Salary:

200000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Significant experience in data strategy, data management, or related consulting roles within financial services, with a number of years in a leadership capacity
Strategic Data Road mapping
Data Governance Frameworks
Data Quality Management
Regulatory Compliance (Financial Services)
Data Architecture & Modelling Concepts
Strategic Leadership
Team Leadership & Development
Cross-Functional Collaboration & Influence
Executive Communication & Presentation

Job Responsibility

Lead the definition and execution of the Trade Data Strategy and roadmap
Manage a team of data managers responsible for delivering the Technology Book of Work specifically assigned to Data Strategy initiatives
Act as the Trade product representative within Data ART (Agile Release Train) scrum teams
Work in partnership with Data Governance team to implement robust data governance model, data quality, and data management frameworks
Collaborate with Data Engineering teams to define requirements for data architecture, infrastructure, connectivity
Identify opportunities to leverage data for business growth, operational efficiency, and enhanced client experience
Stay abreast of emerging data technologies, industry trends, and regulatory developments
Establish and monitor key performance indicators (KPIs) and metrics
Lead the creation of TWCS external data services
Drive data-driven decision-making processes

What we offer

Competitive base salary, reviewed annually, with a discretionary performance-related bonus
Hybrid working model with 3 days in the office and 2 days working remotely each week
Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure
Private medical insurance packages tailored to personal circumstances
Pension Plan to support your long-term financial wellbeing
Paid Parental Leave to support you and your family
Employee Assistance Program providing wellbeing and personal support
Special discounts for employees, family, and friends
Access to a broad range of learning and development resources
Exposure to senior leaders and complex global initiatives

Fulltime

Agentic Partner Services Lead, CRM

monday CRM is the fastest-growing CRM on the market. With over 50,000 customers,...

Location

United States , New York

Salary:

202000.00 - 250000.00 USD / Year

monday.com

Expiration Date

Until further notice

Requirements

Deep understanding of the sales and marketing agency model, including how agencies price, package, and sell professional services
Strong conceptual grasp of agentic systems and AI workflows. You should be able to architect a solution and guide a partner through delivery, even if you're not writing the code
Demonstrated experience helping partners or clients build billable practices around new or emerging technologies.

Job Responsibility

Help CRM partners design, price, and package repeatable, billable AI and agentic service offerings
Serve as a technical advisor to partners building and delivering agentic systems, from concept through live delivery
Run workshops with agency principals to align their service models with monday's AI capabilities
Review and refine partner build proposals to ensure agentic workflows are technically sound and deliverable
Work with internal Project Management and Professional Services teams to support early-stage implementations and drive customer success
Build the playbooks and delivery materials that standardize agentic services across the partner ecosystem.

What we offer

Competitive salary and benefit package
Bonus potential
Eligibility to take part in the company equity incentive program
Monthly stipends for food, wellness, and commuter work
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
A global work environment with employees in Tel Aviv, New York, Denver, London, Kiev, Sydney, São Paulo and Tokyo

Fulltime

AI Security Services Lead

Join Barclays as an AI Security Services Lead - Barclays is seeking an AI Securi...

Location

United Kingdom , Knutsford; London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Security Engineering & Operations Expertise -Deep experience in designing, operating, and scaling enterprise security controls, with strong operational ownership and seamless integration into SOC, IAM, cloud, and CI/CD environments
AI/ML Systems & Threat Understanding- Strong understanding of AI/ML platforms (including data pipelines, model training, inference, and model repositories) and AI‑specific threats such as model poisoning, data leakage, adversarial inputs, and misuse of generative outputs
Enterprise Integration & Cross‑Functional Leadership -Proven ability to embed AI security controls into enterprise platforms and workflows through close collaboration with CTO, platform engineering, and wider CISO teams
Specialist AI Security Subject Matter Depth - Hands‑on experience with AI/ML security techniques, tools, or frameworks, such as adversarial ML, model scanning, AI guardrails, MITRE ATLAS, and secure AI lifecycle approaches
AI Governance, Standards & Regulatory Knowledge - Familiarity with AI security and governance frameworks including NIST AI RMF, ISO/IEC 42001, and emerging regulations such as the EU AI Act, with experience translating these into practical technical controls
Strategic Planning, Budgeting & Vendor Management -Experience shaping multi‑year security capability roadmaps, building investment cases, and managing specialist vendors delivering AI security tooling and services

Job Responsibility

Collaboration with stakeholders to understand their security requirements in business processes and IT projects, to enhance overall risk management
Execution of risk assessments to identify and prioritise potential cybersecurity threats that could impact the banks operations and data and guide the implementation of mitigation strategies and communicate findings to relevant findings to relevant senior stakeholders
Collaboration with business units to develop and implement security policies and procedures for the banks operations aligned to the risk management framework
Management of the implementation, testing and monitoring of security controls across the banks IT systems to ensure the effectiveness of controls and mitigation of risk
Execution of training content and sessions to educate employees, enhance cybersecurity awareness and provide guidance on safe online practices
Management of complex cybersecurity incidents by collaborating with IT teams and response experts to effectively resolve cases through analysis, expertise support and project supervision
Identification of emerging cybersecurity trends, threats, and new technologies to address potential risks by advocating the adoption of new security solutions

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

System Director, Emergency Services

Join Western Massachusetts’ largest integrated healthcare system, Baystate Healt...

Location

United States , Springfield

Salary:

Not provided

B.E. Smith

Expiration Date

Until further notice

Requirements

RN and Master's degree is required
Previous Director level experience is required

Job Responsibility

Provide enterprise-wide leadership for Emergency Department nursing practice across Baystate Health
Support operations at Baystate Medical Center, Baystate Noble Hospital, Baystate Franklin Medical Center, and Baystate Wing Hospital to ensure consistency, reliability, and clinical excellence
Serve as the subject matter expert for ED nursing, leading the development and standardization of clinical workflows, care models, and practice standards
Drive strategic and operational initiatives that improve throughput, reducing LWBS, enhancing quality, safety, patient experience, and increasing nurse engagement
Lead the development and optimization of system dashboards, operational metrics, and enterprise tools (e.g., surge planning, capacity management)
Partner closely with regional CNOs, ED physician leadership, and site nurse managers to align local performance improvement efforts with system goals
Foster a professional practice environment grounded in evidence-based care, shared governance, and nursing research
Represent ED nursing at the executive level, contributing to strategic planning, system committees, and national thought leadership

Fulltime

Hard Services Lead - Engineering Operations

Lead comprehensive hard services operations across mechanical and electrical sys...

Location

Singapore

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Engineering qualification in mechanical, electrical, or building services
Proven experience in hard services management within commercial or industrial environments
Strong knowledge of M&E systems, maintenance practices, and statutory requirements
Experience with life cycle management and capex planning
Proficiency in data analysis and reporting systems
Understanding of traffic management principles and regulations

Job Responsibility

Oversee day-to-day mechanical and electrical engineering operations, ensuring systems operate at peak efficiency and reliability
Direct maintenance teams and coordinate with external contractors to maintain critical building infrastructure including HVAC, electrical distribution, fire safety systems, and specialized equipment
Develop, implement, and monitor comprehensive PPM schedules across all M&E assets
Maintain full compliance with all statutory requirements including electrical testing, fire safety inspections, lift certifications, water hygiene protocols, and environmental regulations
Maintain and execute 10-year Life Cycle Management (LCM) plans for all M&E systems
Maintain comprehensive historical records of all maintenance activities, equipment performance, and system modifications
Coordinate and oversee traffic management operations including parking systems, access control, and vehicular flow optimization
Serve as weekend duty manager on a 6-week rotation cycle, providing on-call coverage for emergency responses, system failures, and critical operational issues

Fulltime

Mobile Technical Services Lead

Lead mobile technical services operations across Thailand, providing expert elec...

Location

Thailand , Bangkok

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related technical discipline
Professional engineering license or equivalent technical certifications preferred
Thai language proficiency
English communication skills essential
Minimum 7-10 years experience in electromechanical service industry
Proven track record in mobile or field service operations management
Experience with commercial building systems including HVAC, electrical distribution, elevators, and fire safety systems
Previous leadership experience managing technical service teams
Expert knowledge of mechanical systems including pumps, motors, compressors, and building automation
Strong electrical systems expertise covering power distribution, lighting, and control systems

Job Responsibility

Oversee mobile technical service teams providing electromechanical maintenance across Thailand market
Diagnose and resolve complex mechanical and electrical system failures in commercial buildings
Develop technical service protocols and maintenance standards for field operations
Ensure compliance with Thai electrical and mechanical safety regulations
Manage mobile service delivery schedules and resource allocation across multiple client sites
Coordinate emergency response services and critical system repairs
Interface with clients to assess technical requirements and provide solutions recommendations
Oversee service quality standards and customer satisfaction metrics
Lead and mentor technical service engineers and field technicians
Conduct technical training programs on electromechanical systems and safety procedures

Fulltime

Hard Services Lead

The Hard Services Lead is responsible for managing all technical building system...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Certificate or Diploma in Mechanical Engineering, Electrical Engineering, Building Services, or related technical field
Minimum five to seven years of experience in building maintenance, facilities management, or technical services with at least two years in supervisory roles
Strong knowledge of Malaysian building systems standards, electrical codes, and mechanical system regulations
Comprehensive understanding of HVAC systems, electrical distribution, plumbing infrastructure, and building automation systems commonly used in Malaysian commercial office buildings
Professional certifications in HVAC, electrical systems, or building services preferred
Valid electrical or mechanical trade licenses as required by Malaysian authorities highly advantageous
Proven leadership capabilities with experience supervising technical personnel and coordinating maintenance teams
Strong coaching and development skills with ability to transfer technical knowledge effectively
Excellent problem-solving abilities with capacity to diagnose complex system issues and implement effective solutions quickly
Fluency in English and Bahasa Malaysia essential for technical documentation and stakeholder communication

Job Responsibility

Lead comprehensive management of all hard services including HVAC systems, electrical infrastructure, plumbing systems, fire safety equipment, and building automation systems
Develop preventive maintenance schedules and coordinate planned maintenance activities to minimize system downtime and extend equipment lifecycle
Oversee system troubleshooting, emergency repairs, and major equipment replacements while ensuring compliance with manufacturer specifications and warranty requirements
Supervise and mentor the mobile technician, providing technical guidance, skills development, and performance coaching
Assign daily work orders, prioritize maintenance tasks, and ensure proper execution of technical procedures
Conduct regular performance reviews and coordinate training programs to enhance technical capabilities
Foster a safety-first culture and ensure adherence to proper maintenance procedures and documentation standards
Monitor building management systems (BMS) and coordinate with building automation platforms to optimize energy efficiency and system performance
Respond promptly to system alarms, equipment failures, and emergency maintenance requests
Maintain accurate records of system performance metrics, energy consumption data, and maintenance activities for management reporting and regulatory compliance

Fulltime

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Emergency Services Lead

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