Emergency Response Support Worker

• Provision of emergency and pre-planned care and support services
• Being available to respond to emergency situations as required by the CERS service
• Respond to emergency call outs, on a rota basis, in a manner consistent with Midland Mencap’s policies and procedures
• Ensure that the emergency support needs as required by the client are met in line with their Care & Support Plan and Risk Assessments
• Maintain contact with the relevant On-Call Service to report any concerns
• Receive emergency calls on a rota basis
• Attend to the client’s emergency needs in a timely manner
• Liaise with other professionals to signpost to relevant services
• Completion of initial assessments (as well as ongoing completion and review of care and support plans and associated risk assessments) following a referral to produce an Emergency Care & Support Plan (should it ever be needed)
• Undertake any other duties consistent with the objectives of the post, as required by the Manager
• Ensure compliance with all Midland Mencap policies and procedures as they relate to the provision of domiciliary care services
• Complete all documentation as required
• Ensure that timely and accurate reports on client services are provided as required by management
• Behave in all matters in a way that reflects the attitude, values and objectives of Midland Mencap
• Attend staff meetings, staff training and relevant staff appraisal sessions
• Strictly maintain the confidentiality of Midland Mencap clients
• Deal with telephone enquiries
• Ensure the Health & Safety requirements of the organisation and relevant legislation are met
• Use safe working methods to maintain safe working conditions and avoid adverse effects on the health, safety and welfare of others
• Demonstrate and promote Equal Opportunity principles in the work place
• Never discriminate against a fellow worker or client on the grounds of gender, religion, nationality or sexual orientation

• Verbal and written communication
• Organisational skills including record keeping
• Able to work by yourself and within a team environment
• Able to provide sensitive and appropriate personal care to men, women and children
• Having an awareness, understanding and willingness to meet the needs of people from different religious and cultural backgrounds
• Be able to provide a service in a non-judgemental way to all citizens
• Basic experience in the use of computers
• Willingness to undergo training
• NVQ Level 2 in Health & Social Care
• Current Drivers Licence is essential with the use of own vehicle and Business Cover insurance

Practical experience in the delivery of personal care

Plus additional payments for being on Standby