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Emergency Response Officer

wilsonjames.co.uk Logo

Wilson James

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Location:
United Kingdom , London

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Category:
-

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Contract Type:
Not provided

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Salary:

21.50 GBP / Hour

Job Description:

Step into a role where your presence truly matters. As a Emergency Response Officer, you'll join us providing security for one of the world's most inspiring global tech brands - a household name known for its inclusive culture, exceptional benefits, and genuine commitment to supporting people to thrive. This is an exciting moment to join, with the opportunity to help shape the future of security standards for a company that millions trust every day. Every day brings variety, connection, and the chance to work closely with a supportive team that values your judgement and encourages your growth. If you're looking for a role where your contribution is visible, valued, and part of something bigger, this is an incredible opportunity to join a company shaping the future.

Job Responsibility:

  • Be first on the scene (site) to deliver required First Aid
  • Respond to security incidents across the client site portfolio
  • Multi-site Awareness and Operational Flexibility
  • Commuting between all LON sites on electric bikes (Proficiency Cycling Training will be provided)
  • Be responsive to movement of personnel and equipment as needed to optimise resource utilisation
  • Adapt quickly to changing operational needs and priorities across different locations
  • Serve as a first responder during emergency situations, providing immediate assistance and coordinating efforts until professional help arrives
  • Utilise mental health first aid training to provide support and assistance to individuals experiencing mental health challenges
  • Collaborate with cross-functional teams and stakeholders to establish clear communication channels and promote a coordinated approach to emergency response

Requirements:

  • Prior experience in emergency response situations, such as providing first aid or assisting with incident management
  • Familiarity with emergency response protocols and the ability to remain calm and composed during high-stress situations
  • Experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction
  • Experience in diffusing tense situations and finding mutually agreeable solutions
  • Proven experience in effective verbal and written communication, including the ability to convey information clearly and concisely
  • SIA – DS
  • Proven experience delivering high-quality first aid including being FREC 3 and FPOS trained

Nice to have:

  • Candidates with mental health first aid training and experience will be given preference
  • Leadership and organisational skills
What we offer:
  • Annual leave entitlement of 5.6 weeks
  • Lifestyle Benefits– Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
  • Learning & Development– we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
  • Health and Wellbeing– Life assurance scheme, access to mental health support specialists
  • Access to an Online GP for you and your dependents
  • Financial support
  • Discounts on hundreds of retail sites
  • Progression opportunities– many of our team go on to senior and site management roles
  • A welcoming, respectful team culture
  • Uniform and full induction provided
  • Cycle to Work scheme

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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