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Emergency Department Reception Team Leader

United Kingdom, Sheffield 27485.00 - 30162.00 GBP / Year · Job Posted April 01, 2026
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Job Description

We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership.

Job Responsibility

  • Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team
  • Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED
  • Provide guidance on daily operational issues, ensuring resolution of problems as they arise
  • Support recruitment, performance management, and training for all admin staff
  • Ensure all admin responsibilities are delivered and to a high standard of care

Requirements

  • NVQ Level 4 or equivalent acquired relevant experience
  • GCSE or equivalent in English Language and Mathematics
  • Substantial experience of administration work
  • Staff supervisory and/or training experience
  • Dealing with the general public
  • Of using computers at work
  • Excellent customer service skills
  • Excellent keyboard/computer skills including Microsoft Office
  • Ability to work under pressure
  • Ability to priorities workload
  • Excellent communication skills, both verbal and written
  • Ability to communicate sensitively with children, young people and their families
  • Ability to use own initiative and work as part of a team
  • Pleasant, tactful and understanding manner
  • Keen eye for detail
  • Flexible

Nice to have

  • Further education qualifications
  • Experience of staff management
  • ED reception experience
  • Working in a multi-disciplinary team
  • Knowledge of electronic rostering systems

What we offer

  • Generous annual leave and pension schemes
  • Health and wellbeing programmes
  • Exclusive discounts

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