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Emergency Department Reception Team Leader

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Sheffield Children's NHS Foundation Trust

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Location:
United Kingdom , Sheffield

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

28392.00 - 31157.00 GBP / Year
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Job Description:

We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership. Our team comprises around 19 staff, working across a full 24/7 shift pattern. Together, they provide essential support to one of the most high-pressure areas in the hospital. You will work with another Team Leader and the Operational Support Manager, ensuring service delivery across all administrative functions.

Job Responsibility:

  • Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team
  • Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED
  • Provide guidance on daily operational issues, ensuring resolution of problems as they arise
  • Support recruitment, performance management, and training for all admin staff
  • Ensure all admin responsibilities are delivered and to a high standard of care

Requirements:

  • NVQ Level 4 or equivalent acquired relevant experience
  • GCSE or equivalent in English Language and Mathematics
  • Substantial administrative experience, including staff supervision and training
  • Excellent IT skills with experience using databases and administration systems
  • Substantial experience of administration work
  • Staff supervisory and/or training experience
  • Dealing with the general public
  • Of using computers at work
  • Excellent customer service skills
  • Excellent keyboard/computer skills including Microsoft Office
  • Ability to work under pressure
  • Ability to priorities workload
  • Excellent communication skills, both verbal and written
  • Ability to communicate sensitively with children, young people and their families
  • Ability to use own initiative and work as part of a team
  • Pleasant, tactful and understanding manner
  • Keen eye for detail
  • Flexible

Nice to have:

  • Further education qualifications
  • Experience of staff management
  • ED reception experience
  • Working in a multi-disciplinary team
  • Knowledge of electronic rostering systems
What we offer:
  • Generous annual leave
  • Pension schemes
  • Health and wellbeing programmes
  • Exclusive discounts

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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