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We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership. Our team comprises around 19 staff, working across a full 24/7 shift pattern. Together, they provide essential support to one of the most high-pressure areas in the hospital. You will work with another Team Leader and the Operational Support Manager, ensuring service delivery across all administrative functions.
Job Responsibility:
Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team
Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED
Provide guidance on daily operational issues, ensuring resolution of problems as they arise
Support recruitment, performance management, and training for all admin staff
Ensure all admin responsibilities are delivered and to a high standard of care
Requirements:
NVQ Level 4 or equivalent acquired relevant experience
GCSE or equivalent in English Language and Mathematics
Substantial experience of administration work
Staff supervisory and/or training experience
Dealing with the general public
Experience of using computers at work
Excellent customer service skills
Excellent keyboard/computer skills including Microsoft Office
Ability to work under pressure
Ability to priorities workload
Excellent communication skills, both verbal and written
Ability to communicate sensitively with children, young people and their families
Ability to use own initiative and work as part of a team