Emergency Corporate Travel Consultant (After-Hours/Weekends) Job at Flight Centre Brand

Job Description

We're seeking an experienced Corporate Travel Consultant who can handle urgent travel requests, provide timely assistance, and ensure our clients' needs are met, no matter the time of day, to be an integral part of our Emergency Customer Care (ECC) team. As one of our Emergency Corporate Travel Consultants, you will be providing exceptional service and ensuring smooth travel experiences for corporate clients including air, hotel, and ground transportation reservations via Sabre GDS during after-hours and unforeseen situations. We believe in investing in our team members from day one, and that's why we offer an exclusive three-week (paid) training program that will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. **Please note that this is a remote after-hours position that requires working overnights, weekends, and holidays** This position requires flexible hours and shift availability as determined by business need and client call volume.

Job Responsibility

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel often with urgent timelines
Demonstrating the ability to work efficiently and multitask while maintaining a professional and positive rapport with clients
Ensuring compliance with service level agreements to deliver timely and efficient travel assistance
Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans
Keeping clients informed about all necessary travel documents and health requirements for their destinations
Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares
Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements
Engaging in ongoing communication within the team through provided channels to collaborate effectively and deliver cohesive travel solutions
Keeping Travel Managers and Team Leaders up to date with travel-related information, ensuring a united, consistent, and professional approach to client account management
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Requirements

4+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
In-depth familiarity with Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
A comprehensive understanding of global geography and international travel destinations to offer accurate advice and create optimal itineraries
Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
The ability to maintain a high level of attention to detail and accuracy, even in fast-paced and high-pressure situations
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
A natural inclination to respond promptly to emergency travel requests and prioritize time-sensitive issues
Excellent communication skills to keep clients informed and reassured throughout the travel process
A deep commitment to delivering exceptional customer service with a focus on client satisfaction
A polished and professional demeanor when interacting with clients and colleagues
The ability to understand and empathize with clients' travel challenges and concerns
Comfortable and proficient in using travel booking systems and various communication tools
The capacity to make quick and effective decisions to resolve travel-related issues promptly
A proactive approach to addressing challenges and finding creative solutions
The self-assurance to handle high-stress situations and provide expert guidance to clients
Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data

What we offer

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses

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Emergency Corporate Travel Consultant (After-Hours/Weekends)

Job Description

Job Responsibility

Requirements

What we offer

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