Emergency Communications Technician II Job at Metropolitan Washington Airports Authority (Reagan National Airport)

Job Description

As an Emergency Communications Technician II, you will receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD). You will communicate with first responders via radio, telephone, and email. The primary communication with the first responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service.

Job Responsibility

Determines the nature of service requested and dispatches police, fire, or EMS unit(s), in accordance with needs at times in a fast-paced and stressful atmosphere
Maintains constant contact with dispatched unit(s) and relays information between units, as needed, verbally communicating with First Responders primarily via radio communications
Maintains contact with dispatched unit(s) and relays information between units, as needed
Coordinates mutual aid response(s) with participating jurisdictions
Performs administrative tasks to include preparing logs, and retrieving data from the National Law Enforcement Telecommunications System, the Virginia Criminal Information Network (VCIN), and the National Crime Information Center (NCIC) databases
Uses proper broadcast procedures, and calms emotionally distraught callers, as necessary
Routes and or re-routes or transfers calls appropriately
Provide excellent customer service to all parties you interact with, whether an internal MWAA person, external partner, or traveling public
Performs ECT-level maintenance on public safety communication equipment and general office equipment
Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills
Provides credible testimony in court
Performs multiple tasks at once such as speaking, listening, and typing
Performs other duties as assigned

Requirements

Two years of progressively responsible experience as a public safety dispatcher within the last five years
Must be able to obtain certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of Date of Hire
Ability to read and interpret maps to direct dispatched units or answer questions from callers needing assistance
Knowledge of and ability to apply policies and procedures for the dispatch of police, fire, and EMS units, including basic terminology and mutual aid procedures
Knowledge of and ability to apply VCIN or NCIC procedures
Skill in the use of a variety of public safety communications equipment in accordance with regulations
Skill in problem solving to identify, select, organize, and logically process relevant information to solve a problem and make recommendations
Skill in using a computer, and modern office suite software, with emphasis on computer-aided dispatch systems and public safety databases, to include a two-way radio system and 9-1-1 telephone system
Ability to work essential/emergency personnel schedule (including 5 workdays/ 2- off days, weekends, holidays, inclement weather, and emergency callbacks)
Must be willing and able to perform these tasks
Ability to pass an online, computer-administered skills and ability test, and pass a psychological examination
Ability to speak and write English effectively, including using an appropriate and effective tone of voice and other speech characteristics to give clear instructions
Ability to make detailed analyses of data and information and make recommendations
Ability to successfully complete the 80-hour Commonwealth of Virginia Telecommunication course
If the employee is new to the Airport's Authority, the employee must be able to pass comprehensive medical examination including drug screening, vision and a psychological examination
A high school diploma or a Certificate of General Educational Development (GED)
Certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of Date of Hire
Works rotating shifts, weekends, and holidays, special Airport Events and during periods of inclement weather
May be subject to hold over or recall on a 24-hour basis for essential services and emergencies
Communicates verbally and in writing and with first responders via radio communications in a high paced environment
Work performed in a fast pace stressful atmosphere with multiple incoming/outgoing calls and communications during peak periods and/or during emergencies requires multi-tasking
Attends ongoing mandatory in-service, basic, advanced, and specialized training

Nice to have

Certifications as a NCIC\VCIN Operator
Experience as a Public Safety Dispatcher (police/fire/EMS) and skill in use of emergency communications equipment
Demonstrated ability to read and interpret maps
National Incident Management System (NIMS) 100 Series Police/Fire training from the Federal Emergency Management Agency Emergency Management Institute
Certification in cardiopulmonary resuscitation (CPR) from the American Heart Association (AHA) or equivalent
Certification in Automated External Defibrillation (AED) from the American Heart Association (AHA)
Virginia Certified Emergency Communications Officer
Bachelor's degree in the Emergency Services field

What we offer

Medical, dental, and vision coverage
well-being resources
health savings and flexible spending accounts
pension and retirement plans
ongoing training and development opportunities

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Emergency Communications Technician II

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