Emergency Communications Technician I Job at Metropolitan Washington Airports Authority (Reagan National Airport)

Job Description

As an Entry-Level Emergency Communications Technician I, you will receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD). You will communicate with first responders via radio, telephone, and email. The primary communication with First Responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service.

Job Responsibility

Receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD)
Communicate with first responders via radio, telephone, and email
Determines nature of service requested and dispatches police, fire, or EMS unit(s), in accordance with needs, as guided
Maintains contact with dispatched unit(s) and relays information between units, as needed, verbally communicating with First Responders via radio communications
Coordinates mutual aid response(s) with participating jurisdictions
Performs administrative tasks to include recording calls, preparing logs, and retrieving data from the National Law Enforcement Telecommunications System, the Virginia Criminal Information Network (VCIN), and the National Crime Information Center (NCIC) databases
Uses proper broadcast procedures, calming emotionally distraught callers, as necessary
Routes and or re-routes or transfers calls appropriately
Provide excellent customer service to all parties that you interact with, whether it is an internal MWAA person, external partner or traveling public
Performs ECT level maintenance on public safety communication equipment as well as general office equipment
Provides credible testimony in court, as required
Performs multiple tasks at once such as speaking, listening, and typing
Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills

Requirements

Be at least 18 years old
Be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years and have no previous felony or serious conviction records
Ability to provide customer service in a business-oriented and professional manner
Ability to remain calm and maintain a professional demeanor in a high paced environment and when handling emergency situations
Ability to read and interpret maps or ability to learn to read and interpret maps to direct dispatched units and/or answer questions from callers needing assistance
Skill in using computer and modern office suite software, with emphasis on database software and an ability to learn new software systems
Ability to speak and write English effectively, including using appropriate tone of voice and speech characteristics with an emphasis on communicating information to give clear instructions, to provide clarity and understanding to others in emergency situations
Skill in problem solving to identify, select, organize, and logically process relevant information to solve a problem and make recommendations
Ability to pass comprehensive medical examinations including drug screening, vision and pass a psychological examination
Ability to pass an online, computer-administered skills and ability test
Ability to successfully complete the 80-hour the Commonwealth of Virginia Telecommunications Course and the State of Virginia VCIN/NCIC course
Ability to work essential/emergency personnel schedule (including 5 workdays/ 2- off days, weekends, holidays, inclement weather, and emergency callbacks)
A high school diploma or a Certificate of General Educational Development (GED)
A state driver’s license in good standing

Nice to have

Experience as a Public Safety Dispatcher (police/fire/EMS) and skill in use of a variety of public safety communications equipment in accordance with regulations
Knowledge of VCIN and NCIC procedures
Certification as a NCIC Operator
Demonstrated ability to read and interpret maps
National Incident Management System (NIMS) 100 Series Police/Fire training from the Federal Emergency Management Agency Emergency Management Institute
Certification in cardiopulmonary resuscitation (CPR) from the American Heart Association (AHA) or equivalent
Certification in Automated External Defibrillation (AED) from the American Heart Association (AHA)

What we offer

Medical, dental, and vision coverage
Well-being resources
Health savings and flexible spending accounts
Pension and retirement plans
Ongoing training and development opportunities

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Emergency Communications Technician I

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