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Metropolitan Washington Airports Authority · IT - Administration

Emergency Communications Technician I

United States, Reagan National Airport Employment contract 26.70 - 44.06 USD / Hour · Job Posted May 27, 2026
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Job Description

As an Entry-Level Emergency Communications Technician I, you will receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD). You will communicate with first responders via radio, telephone, and email. The primary communication with First Responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service.

Job Responsibility

  • Receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD)
  • Communicate with first responders via radio, telephone, and email
  • Determines nature of service requested and dispatches police, fire, or EMS unit(s), in accordance with needs, as guided
  • Maintains contact with dispatched unit(s) and relays information between units, as needed, verbally communicating with First Responders via radio communications
  • Coordinates mutual aid response(s) with participating jurisdictions
  • Performs administrative tasks to include recording calls, preparing logs, and retrieving data from the National Law Enforcement Telecommunications System, the Virginia Criminal Information Network (VCIN), and the National Crime Information Center (NCIC) databases
  • Uses proper broadcast procedures, calming emotionally distraught callers, as necessary
  • Routes and or re-routes or transfers calls appropriately
  • Provide excellent customer service to all parties that you interact with, whether it is an internal MWAA person, external partner or traveling public
  • Performs ECT level maintenance on public safety communication equipment as well as general office equipment
  • Provides credible testimony in court, as required
  • Performs multiple tasks at once such as speaking, listening, and typing
  • Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills

Requirements

  • Be at least 18 years old
  • Be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years and have no previous felony or serious conviction records
  • Ability to provide customer service in a business-oriented and professional manner
  • Ability to remain calm and maintain a professional demeanor in a high paced environment and when handling emergency situations
  • Ability to read and interpret maps or ability to learn to read and interpret maps to direct dispatched units and/or answer questions from callers needing assistance
  • Skill in using computer and modern office suite software, with emphasis on database software and an ability to learn new software systems
  • Ability to speak and write English effectively, including using appropriate tone of voice and speech characteristics with an emphasis on communicating information to give clear instructions, to provide clarity and understanding to others in emergency situations
  • Skill in problem solving to identify, select, organize, and logically process relevant information to solve a problem and make recommendations
  • Ability to pass comprehensive medical examinations including drug screening, vision and pass a psychological examination
  • Ability to pass an online, computer-administered skills and ability test
  • Ability to successfully complete the 80-hour the Commonwealth of Virginia Telecommunications Course and the State of Virginia VCIN/NCIC course
  • Ability to work essential/emergency personnel schedule (including 5 workdays/ 2- off days, weekends, holidays, inclement weather, and emergency callbacks)
  • A high school diploma or a Certificate of General Educational Development (GED)
  • A state driver’s license in good standing

Nice to have

  • Experience as a Public Safety Dispatcher (police/fire/EMS) and skill in use of a variety of public safety communications equipment in accordance with regulations
  • Knowledge of VCIN and NCIC procedures
  • Certification as a NCIC Operator
  • Demonstrated ability to read and interpret maps
  • National Incident Management System (NIMS) 100 Series Police/Fire training from the Federal Emergency Management Agency Emergency Management Institute
  • Certification in cardiopulmonary resuscitation (CPR) from the American Heart Association (AHA) or equivalent
  • Certification in Automated External Defibrillation (AED) from the American Heart Association (AHA)

What we offer

  • Medical, dental, and vision coverage
  • Well-being resources
  • Health savings and flexible spending accounts
  • Pension and retirement plans
  • Ongoing training and development opportunities
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