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Emergency Communications Operator

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City of Goodyear, AZ

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Location:
United States , Goodyear

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Category:

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Contract Type:
Not provided

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Salary:

62511.28 - 92799.20 USD / Year

Job Description:

The role of the Emergency Communications Operator is an intersection of critical intervention of lifesaving instructions for the caller and a conduit of essential communications for the field responder to improve outcomes. The fundamental reason this classification exists is to receive, evaluate, and process all 9-1-1 calls for police, fire, and medical assistance; or, to operate base radio equipment for dispatching police units on police related incidents.

Job Responsibility:

  • Assists citizens who call 911 for police, fire, and medical emergencies
  • Screening Initial Calls
  • Demonstrating Clear and Effective Communications
  • Ascertaining Incident Information
  • Determining Scene and Responder Safety
  • Documenting Information Accurately
  • Managing Callers
  • Control Radio Traffic
  • Participate in Post-incident Activities
  • Participating in field operations as necessary
  • Operates as a communications trainer
  • Performs various duties with extreme accuracy
  • Maintains Arizona Criminal Justice Information (ACJIS) files

Requirements:

  • Formal Education/Knowledge: Level of knowledge equivalent to four years of high school or equivalency
  • Minimum one year of experience in a related field
  • Must be at least 18 years of age
  • Typing requirement of 35 words per minute or 10,500 keystrokes per hour
  • Ability to obtain and maintain Arizona Department of Public Safety Terminal Operator Certification (ACJIS/NCIC) within six months of hire
  • Successful completion of all background investigations, including polygraph and psychological evaluation
  • Reading: ability to read manuals, maps, and data sheets
  • Math: ability to perform general math calculations
  • Writing: ability to write reports, proposals, worksheets, and letters

Nice to have:

  • Composure and Confidence
  • Empathy and Professionalism
  • Adaptability
  • Team Spirit
  • Commitment to Excellence
  • Familiarity with law enforcement processes
What we offer:
  • Sign on bonus: Lateral Dispatch Experience: $3,500
  • Sign on bonus: Entry Level, No Dispatch Experience: $2,500

Additional Information:

Job Posted:
March 13, 2026

Expiration:
March 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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