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The role of the Emergency Communications Operator is an intersection of critical intervention of lifesaving instructions for the caller and a conduit of essential communications for the field responder to improve outcomes. The fundamental reason this classification exists is to receive, evaluate, and process all 9-1-1 calls for police, fire, and medical assistance; or, to operate base radio equipment for dispatching police units on police related incidents.
Job Responsibility:
Assists citizens who call 911 for police, fire, and medical emergencies
Screening Initial Calls
Demonstrating Clear and Effective Communications
Ascertaining Incident Information
Determining Scene and Responder Safety
Documenting Information Accurately
Managing Callers
Control Radio Traffic
Participate in Post-incident Activities
Participating in field operations as necessary
Operates as a communications trainer
Performs various duties with extreme accuracy
Maintains Arizona Criminal Justice Information (ACJIS) files
Requirements:
Formal Education/Knowledge: Level of knowledge equivalent to four years of high school or equivalency
Minimum one year of experience in a related field
Must be at least 18 years of age
Typing requirement of 35 words per minute or 10,500 keystrokes per hour
Ability to obtain and maintain Arizona Department of Public Safety Terminal Operator Certification (ACJIS/NCIC) within six months of hire
Successful completion of all background investigations, including polygraph and psychological evaluation
Reading: ability to read manuals, maps, and data sheets
Math: ability to perform general math calculations
Writing: ability to write reports, proposals, worksheets, and letters
Nice to have:
Composure and Confidence
Empathy and Professionalism
Adaptability
Team Spirit
Commitment to Excellence
Familiarity with law enforcement processes
What we offer:
Sign on bonus: Lateral Dispatch Experience: $3,500
Sign on bonus: Entry Level, No Dispatch Experience: $2,500