Emergency Call Handler

• Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
• Accurately recording details of calls received using our systems
• Swiftly taking action based on the information provided by customers
• Guiding customers through the process of installing and testing their new alarm system
• Remotely programming alarm equipment installed in a customer’s home
• Guiding customers through basic troubleshooting checks on alarm equipment and GPS wearable devices to assess faults, where appropriate pass information through to customer services department
• Monitoring automatic signals from alarms and take action to resolve power or battery issues

• Comfortable working in a high volume contact centre environment
• Confident, professional and caring with a patient manner on the telephone
• Previous experience of dealing with customers
• Experience in using various systems to keep records updated and use of Microsoft packages
• Flexible and adaptable to change
• comfortable dealing with new technology
• The ability to multitask and follow procedures with an inquisitive nature
• Able to demonstrate a high level of attention to detail

Demonstrate previous experience in a care, customer service or call centre environment

• 34 days holiday which is inclusive of bank holidays and your birthday off
• Opportunity to partake in Shareplan
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Volunteering day
• Pensions scheme
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme
• Learning and Development Opportunities