Emergency admission officer

• Manages Cath. Unit O.R booking system to ensure optimum utilization of O.R slots
• Reports number of admissions, cancellations, and status of the waiting list and O.R list to top Management on a daily basis
• Revises daily operations list and confirms that all patients scheduled for surgeries are financially clear on admission
• Responsible for standardization of waiting list administration in days of peak occupancy with consistent monitoring of cancellations, suspensions, and removal from O.R lists
• Ensures that the admission process from Admission Office is done in a smooth and seamless manner with minimal patients’ touchpoints
• Randomly audits admitting patients’ financial as well as medical files to ensure adherence to policy and service standards in terms of patient case type and registration
• Ensures selective admission to specialized units within the hospital to ensure the best patient care
• Ensures that all financial details patients in terms of the estimated cost of treatment for the package as well as non-package procedures are thoroughly explained by Patient Experience Officer (E.R and Admission) to all admitting patients
• Deal with problems and complaints received and immediately act to restore patients’ satisfaction
• Monitors Admission Team to fulfill all required tasks in terms of vacating ICU as well as regular beds
• Be familiar with all room rates, types, packages, handling reservations, availability, and VIP bookings
• Meet, greet VIP patients, and facilitate their admission
• Ensures the application and the implementation of newly admitted patients’ counseling as well as routine visits for all in-patients
• Keeps track of all Departmental Key Performance Indicators and activates Quality Improvement projects
• Sets up the weekly work schedule and vacation plan for Patient Experience Officers
• Develop a consistent training plan for all team members to inspire them to reach the highest of their abilities through providing 50 hours of in-service training annually to be recorded in a departmental training log
• Compiles data for occupancy and census records
• Responsible for managing beds booking system through daily preparation of bed assignment plan and ensuring smooth operation in relevant areas

Bachelor's degree plus 1-2 years’ experience