Emea partner success manager Job at Microsoft Corporation (Multiple Locations)

Senior Customer Success Manager EMEA

As a Senior Customer Success Manager, you will build and nurture long-term relat...

Location

Spain , Barcelona

Salary:

Not provided

Bambuser

Expiration Date

Until further notice

Requirements

5+ years of experience in SaaS and/or eCommerce
3+ years in customer success or client strategy roles
Fluent in Italian, Spanish and English (speaking and writing)
Ability to manage senior-level stakeholders and build strong, strategic relationships
Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
Strong problem-solving, analytical, and creative thinking skills
Proficiency with customer success platforms like Salesforce or similar CRMs
A collaborative, proactive approach to achieving client and team success

Job Responsibility

Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices
Developing detailed business plans with clear goals, timelines, and success metrics
Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
Monitoring account health, addressing challenges proactively, and identifying growth opportunities
Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
Contributing expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies

Distribution Partner Manager

Figma’s distribution partnerships team is focused on unlocking new sources of re...

Location

United Kingdom , London

Salary:

Not provided

Figma

Expiration Date

Until further notice

Requirements

7+ years of total experience in equivalent or relevant fields
3+ years of experience in a GTM organization working with external professional services organizations (SIs, agencies, consulting firms) and / or GTM partners (channel resellers, marketplaces, referral partners)
Built partner tactics, programs, and / or strategies from scratch
Managed relationships with multiple strategic partners at once to drive new business

Job Responsibility

Identify, evaluate, and onboard new prospects for our official service partner program
Partner with Figma’s GTM teams to source, scope, and progress partner-influenced sales opportunities
Manage stakeholder relationships with both official and unofficial distribution partners - including identifying new co-marketing and co-selling opportunities
Foster long-term relationships with partners by creating mutual success plans - including documenting wins and monitoring defined KPIs to hold both Figma and our partners accountable
Evaluate opportunities to mature and streamline our relationships with resellers in context of Figma's existing sales model
Educate our wider partner ecosystem on Figma’s products, services, and capabilities in tandem with our partner enablement team
Develop and nurture internal relationships with sales, marketing, customer experience, and product teams by advocating the benefits our wider partner network

Fulltime

Partner Account Manager

We are seeking a high-energy, execution-driven EMEA Partner Account Manager to j...

Location

Spain , Madrid

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

Minimum of 5+ years of successful channel or partner sales experience, with a proven focus on recruiting, activating, and co-selling with VARs, SIs, or Distributors in the EMEA region
Verifiable track record of driving new business/new logo acquisition through a partner ecosystem
Deep understanding and hands-on experience in joint sales and co-selling processes, including joint account planning and opportunity management with direct sales teams
Ability to articulate the value proposition of complex enterprise software (SaaS, Cloud, DevSecOps, or Security) and understand partner service offerings built on these platforms
Proven capability to establish GTM plans, manage sales pipelines using Salesforce, and drive enablement programs
Exceptional verbal and written communication skills, with the executive presence needed to engage and motivate partner leadership and field teams
Willingness to travel across the EMEA region to engage with key partners and attend events

Job Responsibility

Actively recruit and onboard key strategic partners with the capability and market reach to drive new customer acquisition in high-priority EMEA territories
Work directly with partners to define, formalize, and champion their unique service offerings and value proposition built upon the JFrog platform
Collaboratively develop robust Go-To-Market (GTM) plans, including identifying and locking in a defined list of target accounts/logos for joint pursuit with each partner
Drive partner enablement activities, ensuring they are certified, trained, and technically proficient to position and sell the JFrog platform to new prospects
Initiate and actively participate in co-selling motions, working alongside the JFrog Account Executive (AE) and the partner to execute sales cycles for New Logo opportunities
Drive consistent pipeline generation through partner-led activities, marketing campaigns, and joint sales events, measured by Partner-Sourced Pipeline
Guide partner-sourced opportunities through the sales cycle - from technical proof and validation to deal negotiation and successful closure
Be responsible for achieving revenue targets and non-revenue metrics, including the number of enabled partners, activated target accounts per partner, and New Logo closed-won revenue

Customer Success - EMEA - Strategic

Location

United Kingdom

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment
Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies)
Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals
A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement
Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations
Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities
Fluency in English
additional languages are an asset

Job Responsibility

Drive strategic account management: Build and manage high-impact relationships across a book of 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy
Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes
Drive multi-product adoption: Analyse customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximising customer value across our customers business
Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), and directly contributing to overall company growth targets
Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience
Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

Partner Development Manager

As part of Keepit's rapid growth, this is an exciting opportunity to make an imp...

Location

United Kingdom , London

Salary:

Not provided

Keepit

Expiration Date

Until further notice

Requirements

A strong commercial understanding with several years of experience gained through developing partner relationships in the SaaS/IT industry
Passion for building and nurturing a regional partner ecosystem consisting of resellers, system integrators, managed service providers, and distributors
Solid stakeholder management and negotiation skills
Structured approach to business development
Excellent communication skills
Flexibility and entrepreneurial mindset

Job Responsibility

Collaborate closely with the sales team to recruit customers across the region
Strategize, plan, and execute the regional sales strategy in alignment with your team and the partners in your region (resellers, system integrators, managed service providers, local branches of global alliances, as partners
Develop and maintain strong relationships with key decision-makers at new and existing regional partners
Enable and activate partners by helping them grow their SaaS back-up practice and teach them how to hunt for new business opportunities in the region
Work to enable distribution partners with our EMEA Distribution Manager
Ensure customer & partner satisfaction by addressing issues and working closely with our sales, customer success, product & development teams
Maintain accurate and in-tine records of all partner sales and prospecting activities in CRM and PRM systems to contribute to overview, accurate sales pipeline, and forecasting
Stay updated with the latest industry trends, technologies, and competitor activities

What we offer

Competitive salary with OTE
A modern, energetic global work environment
Flexible work-life balance supported by a hybrid working model
Regular team-building activities
Opportunities for professional development and career advancement

Fulltime

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

Digital Customer Success Partner

As a key role on the Customer Success Team, you will support our clients in thei...

Location

Germany , Berlin

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
Fluent proficiency in English and German
Proactive and prefer working in a results-oriented culture
Capability to prioritize and manage a large portfolio of clients
Ability to express your ideas through data in a clear and concise manner, both in writing and orally
Strong interest for the digital industry, education and e-learning in particular

Job Responsibility

Support clients in their digital training strategy through the 360Learning platform
Lead the setup and support for clients across UK and German markets
Ensure the renewal of contracts by coordinating different resources
Ensure the business impact of our solution is in line with the client’s business objectives
Work closely with the EMEA account management team to ensure client KPIs are met
Create and develop processes to handle a one-to-many approach, reporting and communication processes
Define the learning transformation roadmap with the client
Activate and build a digital strategy for your book of business
Define planning of the initiatives on the solution
Identify and document customer use-cases

What we offer

Work From Home perks
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
Total work from home possible anywhere in Germany
Diversity, Equity, and Inclusion ERGs
Corporate Social Responsibility program

Fulltime

Emea partner success manager

Microsoft Corporation

Location:
Netherlands , Multiple Locations

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

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