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This role is responsible for overseeing Facility Maintenance (FM) and Security & Safety (S&S) operations across regional offices. The position ensures smooth day-to-day operations, effective vendor management, and adherence to global and local safety/security standards. The ideal candidate will manage maintenance schedules, site safety programs, badge access systems, and provide onsite support for executive visits and events—while working closely with landlords, vendors, and internal stakeholders.
Job Responsibility:
Oversee MEP (Mechanical, Electrical, Plumbing) and HVAC maintenance schedules, including execution of quarterly maintenance at each site.
Maintain and routinely update global Repair & Maintenance (R&M) logs within the supported region.
Serve as the primary liaison for facility-related matters with landlords and building management within the supported region.
Coordinate with external vendors to ensure timely, compliant, and high-quality maintenance services.
Manage regional FM budgets and procurement processes via platforms such as Coupa (PRs/POs).
Provide on-site facilities support across regional offices, requiring regular travel as needed.
Key Contact for office Property Mgt/ Landlords within the supported regions
Oversee daily security operations, including badge access control, vendor coordination, and S2/CCTV system functionality. Which includes at times global security system support.
Administer badge access for new hires, terminations, replacements, and loaners
maintain accurate records of landlord-issued credentials per site within the region.
Collaborate with IT to resolve system outages and maintain global badge and occupancy reporting.
Develop and maintain Standard Operating Procedures (SOPs) in line with internal security standards and landlord agreements.
Coordinate and schedule global ergonomic assessments within the supported region, sharing results with HR and Treasury.
Organize safety training, conduct emergency drills, and manage volunteer safety teams across regional offices.
Maintain detailed injury and incident logs, lead investigations, and ensure compliance with safety reporting standards.
Support internal and external audits, including customer questionnaires, and compliance reviews from InfoSec, HR, Legal, and Sales.
Create and update safety and security policies, FAQs, training documents, and internal communications that align with all global sites.
Partner with Corporate Services (Workplace) to support onsite events, including executive meetings and Board of Directors sessions, from both a facilities and security perspective both within the supported region and at times outside the assigned region based on coverage needs.
Contribute to regional workplace (Facilities) projects, including office upgrades, specialty projects, relocations, and new office setups.
Requirements:
3 years of relevant experience in Facilities, Security, and Security Systems, ideally within a technology office environment or equivalent
Bachelor's degree in related field or equivalent experience
Excellent interpersonal skills to interact with managers and employees and foster trust
Excellent oral and written communication skills
Advanced analytical and problem-solving skills
Strong planner, program designer and project manager
experience with organization-wide implementation
Ability to solve problems and manage difficult issues while keeping an eye to the future
Strong knowledge of industry standards and/or federal, state and local regulatory requirements
Strong financial acumen with cash flow and P&L and project management skills
Cross-functional collaborator and change agent with excellent interpersonal communication and relationship-building skills working in a global, complex, and matrixed organization
a customer service mindset with a "do whatever it takes" attitude, a collaborative and a "healthy ego" approach that will enable you to navigate effectively and partner across various functional and business unit leaders
Hands-on
Experience with internal ticketing systems
Detailed oriented, computer literate, excellent communication and interaction skills.
Ability to work independently and meet goals/objectives with minimal supervision.
Effective communication style that allows for cross-functional teamwork and a ‘get-it-done attitude.
Assertive style
holds vendors accountable to deadlines and performance.
Self-starter, intuitive, timely, accurate, detail-oriented, and perceptive.
Excel, Outlook & Google suite experience is required
Customer service oriented – pleasant, friendly, cheerful, energetic, courteous, and professional demeanor