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This position leads the Employee Relations (ER) and HR Ops function for the EMEA region (23 countries). The role leads the team to improve employee experience, ensure ER operational excellence and compliance, while improving HR efficiency. The position reports into Corporate Vice President of Global HR Shared Services and is a member of HR Shared Services Leadership team. This leadership role manages a team of 5-7 employees (including managers and individual contributors) across the region.
Job Responsibility:
Provide regional leadership to the EMEA Employee Relations and HR operations team
Lead, manage and develop team to achieve annual goals and progress the strategic ER roadmap
Act as objective and trusted advisor for both employees and management across the region
Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, local employment laws, conflict resolution, performance management, progressive discipline, reductions in force and other separations of employment
Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way
Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable
Partner with legal counsel as needed
Leads and develop team to effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience
Provide leadership and support to the HR Operations team to ensure operational excellence and labor compliance in all jurisdictions
Ensure local legal compliance in areas such as contract and personnel file management
Lead or participate in the development and implementation of new policies and procedures
Partner with Business Partners, Centers of Excellence (COEs), internal and external legal counsel, Compliance, and other internal investigative bodies, as necessary to reach an effective resolution for employee matters
Provide insight and interpretation to managers and employees regarding relevant employment principles and complex employee relations issues, especially those requiring an explanation or interpretation of employment law, principles of effective performance management, workplace investigations, and critical incident management
Identify gaps in process, policies and practices
Lead cross-functional teams to close gaps and optimize policies, processes or programs
Lead, manage and develop team for high performance on ongoing skill and career growth
Ensure clear roles, responsibilities, goals and feedback for success
Contribute to a culture of continuous improvement
be bold in driving change
Requirements:
Strong ER experience gained through increasingly responsible positions within Human Resources with a focus on employee relations and people management
Strong people leadership skills focused on coaching and collaboration
Experience leading complex projects and organizational change, driving operational excellence and improved employee experience
Exceptional verbal and written communication skills in English
Ability to prioritize work and navigate ambiguity in a high growth, fast paced matrix environment
Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including with HR and Business Leaders
Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact, and business acumen
Objective and trusted advisor
credible employee advocate with the ability to work on a global team and manage remote employees
Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, SharePoint
Ability to travel, on limited basis as needed (15%)
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