This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This particular Application Support role sits at the heart of the Global Markets e-trading infrastructure structure. Candidate will be providing RTB (Run The Bank) Production Support for Client Connectivity and Futures Trading Execution Support, which offers the ability to learn about global markets and e-trading.
Job Responsibility:
Provides technical and business support for users of Citi Applications
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
Maintains application systems that are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engages in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues
Ensures essential procedures are followed and helps to define operating standards and processes
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Expected to be able to raise problems to appropriate technology and business teams
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Directly impacts the business by ensuring the quality of work provided by self and others
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Requirements:
Relevant experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization