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EMEA E-Trading Applications Support

https://www.citi.com/ Logo

Citi

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This particular Application Support role sits at the heart of the Global Markets e-trading infrastructure structure. Candidate will be providing RTB (Run The Bank) Production Support for Client Connectivity and Futures Trading Execution Support, which offers the ability to learn about global markets and e-trading.

Job Responsibility:

  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments
  • Performs start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
  • Participate in application releases, from development, testing and deployment into production
  • Engages in post implementation analysis to ensure successful system design and functionality
  • Considers implications of the application of technology to the current environment
  • Identifies risks, vulnerabilities and security issues
  • Ensures essential procedures are followed and helps to define operating standards and processes
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Expected to be able to raise problems to appropriate technology and business teams
  • Acts as advisor or coach to new or lower level analysts
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations
  • Directly impacts the business by ensuring the quality of work provided by self and others
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Performs other duties and functions as assigned
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members

Requirements:

  • Relevant experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • FIX protocol
  • Unix
  • SQL
  • E-trading experience (connectivity, market data, financial markets)
  • Bachelor’s/University degree or equivalent experience

Nice to have:

Intermediate coding skills

What we offer:
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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