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Citi Markets Technology are seeking a highly motivated IT professional to join our Production Support team located in London. This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. This role will involve sitting on the trading floor dealing with a range teams including Traders, Developers, Product Owners, and System Analysts.
Job Responsibility
Provide technical and business support for users of Citi trading applications
Work closely with Low Touch DMA/DSA trading desks to ensure operational resilience and excellent client experience
Manages, maintains and supports applications and their operating environments
Start of day checks, continual monitoring using ITRS/Geneos
Develop and maintain technical support documents
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participate in application releases, from development, testing and deployment into production
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Scripting and automation
Requirements
Experience in a Front Office Application Support role
Experience supporting applications hosted within Unix environment
Experience with some programming languages (Python, Bash, SQL, K+, Perl)
Experience in FIX protocol
Strong understanding of Equities markets and trade lifecycle
Problem management, issue tracking/reporting, ITIL
Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.
What we offer
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources