EMEA Customer Success Manager Job at Airfocus GmbH (Amsterdam)

Director, Customer Success - EMEA / ROW

The Director, Customer Success – EMEA/ROW will lead a high-performing regional t...

Location

Ireland , Dublin

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

10+ years of experience in customer success, account management, or a related function
At least 5 years in senior leadership roles
Proven experience scaling CS functions within high-growth, dynamic environments
Track record of leading distributed, cross-functional teams to exceed retention and growth targets
Deep understanding of SaaS business models, recurring revenue, and customer lifecycle management
Exceptional executive presence, influencing, and negotiation skills
Strong data-driven decision-making and analytical capabilities
Demonstrated success in change management and leading teams through transformation
Advantage in having experience in selling to technical stakeholders eg CISO, CIO and CTO

Job Responsibility

Recruit, develop, and retain top CSM and CSE talent across EMEA and ROW
Foster a high-performance culture focused on accountability, collaboration, and professional growth
Provide ongoing coaching, career development, and performance management
Define and execute the EMEA/ROW customer success strategy in alignment with global objectives
Drive customer outcomes including retention, upsell, cross-sell, and advocacy
Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues
Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base
Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency
Establish operational KPIs and governance to ensure consistency and quality of delivery
Partner closely with Sales to ensure seamless handoffs and growth opportunities

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Customer Success - EMEA - Strategic

Location

United Kingdom

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment
Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies)
Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals
A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement
Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations
Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities
Fluency in English
additional languages are an asset

Job Responsibility

Drive strategic account management: Build and manage high-impact relationships across a book of 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy
Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes
Drive multi-product adoption: Analyse customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximising customer value across our customers business
Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), and directly contributing to overall company growth targets
Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience
Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

Senior Customer Success Manager EMEA

As a Senior Customer Success Manager, you will build and nurture long-term relat...

Location

Spain , Barcelona

Salary:

Not provided

Bambuser

Expiration Date

Until further notice

Requirements

5+ years of experience in SaaS and/or eCommerce
3+ years in customer success or client strategy roles
Fluent in Italian, Spanish and English (speaking and writing)
Ability to manage senior-level stakeholders and build strong, strategic relationships
Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact
Strong problem-solving, analytical, and creative thinking skills
Proficiency with customer success platforms like Salesforce or similar CRMs
A collaborative, proactive approach to achieving client and team success

Job Responsibility

Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices
Developing detailed business plans with clear goals, timelines, and success metrics
Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results
Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions
Monitoring account health, addressing challenges proactively, and identifying growth opportunities
Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience
Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status
Contributing expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies