EMEA Customer Success Manager Jobs

Airfocus GmbH

Location:
Germany, Hamburg

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join airfocus, a Lucid Software company, recognized by Kununu as a TOP 5% best-rated organization. We are on the lookout for a talented Customer Success Manager who will be responsible for continuously driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, communicating best practices and uncovering upsell opportunities.

Job Responsibility:

Take charge of the entire customer lifecycle, from initial setup to renewal
Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success
Participate in internal cross-functional projects
Be the voice of the customer within the company by actively listening to and relaying user feedback
Create educational content for our help center and online resources to better support our users
Conduct online demos and training sessions
Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities
Set up integrations and ensure seamless implementation within our clients' product organization
Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients

Requirements:

2+ years of experience in customer success, account management, or a similar client-facing role within a B2B software company
Strong communication skills—both written and verbal—in English and German
A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise
Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs
A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment
Located in either Germany or The Netherlands

Nice to have:

Additional language proficiency
Experience in product management or similar

What we offer:

Flexible working hours
Learning and development budget
Healthy (and non-healthy!) snacks and beverages on site
Recurring virtual events and annual airfolks meet-ups

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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EMEA Customer Success Manager