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The Embedded Technician II will provide technical support, troubleshoot, and maintain audio/visual equipment at a customer site, demonstrating expertise and commitment to customer satisfaction. This position will primarily work with one customer troubleshooting, replacing and repairing equipment.
Job Responsibility:
Execute service calls on audio visual equipment issues
Conduct troubleshooting, repair, and replacement of intermediate to advanced AV and IT equipment
Perform service tasks such as cable pulling, connector installation, projector mounting, and ceiling mount installation
Input accurate and timely data into internal systems
Respond to customer inquiries via phone and email regarding intricate technical AV equipment matters
Validate proper functioning of all equipment
Maintain organized and clean work environment
Assist in the field installation of control programs and GUI interfaces
Deliver client training sessions
Troubleshoot programming challenges related to Extron and Crestron systems
Configure various video codecs
Skillfully set up Digital Signal Processors and/or VoIP connections
Evaluate, recommend, and implement firmware/software updates
Execute regular preventative maintenance
Update and generate job documentation
Interpret electronic schematics and architectural blueprints
Embrace additional duties as assigned
Requirements:
Minimum of 2 years of experience in an audiovisual or technical environment
High School Diploma or GED completion is required
Ability to achieve necessary AV technical certifications as requested
CTS certification is a strong asset
Familiarity with audiovisual presentation and IT equipment
Strong organizational skills and the ability to prioritize multiple tasks effectively
Thrives in a fast-paced team environment
Exceptional customer service skills across email, telephone, and in-person interactions
Proficient in troubleshooting and repair techniques
Effective verbal and written communication with customers and vendors