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Embedded Technician II

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Location:
United States , District of Columbia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

45000.00 - 70000.00 USD / Year
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Job Description:

The Embedded Technician II will provide technical support, troubleshoot, and maintain audio/visual equipment at a customer site, demonstrating expertise and commitment to customer satisfaction. This position will primarily work with one customer troubleshooting, replacing and repairing equipment.

Job Responsibility:

  • Execute service calls on audio visual equipment issues
  • Conduct troubleshooting, repair, and replacement of intermediate to advanced AV and IT equipment
  • Perform service tasks such as cable pulling, connector installation, projector mounting, and ceiling mount installation
  • Input accurate and timely data into internal systems
  • Respond to customer inquiries via phone and email regarding intricate technical AV equipment matters
  • Validate proper functioning of all equipment
  • Maintain organized and clean work environment
  • Assist in the field installation of control programs and GUI interfaces
  • Deliver client training sessions
  • Troubleshoot programming challenges related to Extron and Crestron systems
  • Configure various video codecs
  • Skillfully set up Digital Signal Processors and/or VoIP connections
  • Evaluate, recommend, and implement firmware/software updates
  • Execute regular preventative maintenance
  • Update and generate job documentation
  • Interpret electronic schematics and architectural blueprints
  • Embrace additional duties as assigned

Requirements:

  • Minimum of 2 years of experience in an audiovisual or technical environment
  • High School Diploma or GED completion is required
  • Ability to achieve necessary AV technical certifications as requested
  • CTS certification is a strong asset
  • Familiarity with audiovisual presentation and IT equipment
  • Strong organizational skills and the ability to prioritize multiple tasks effectively
  • Thrives in a fast-paced team environment
  • Exceptional customer service skills across email, telephone, and in-person interactions
  • Proficient in troubleshooting and repair techniques
  • Effective verbal and written communication with customers and vendors

Nice to have:

CTS certification

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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