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M.C. Dean, Inc Logo M.C. Dean, Inc · IT - Administration

Embedded Technical Specialist

United Kingdom, London · Job Posted March 21, 2026
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Job Description

We are seeking an Embedded Technical Specialist to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Job Responsibility

  • Assume localized ownership of the hardware layer for physical security systems
  • Ensure the stability, resilience, and lifecycle management of critical physical security field hardware infrastructure within the assigned region (London, UK)
  • Maintain the operational availability, resilience, and lifecycle management of field hardware devices, including Network Video Recorders (NVRs), access control panels, IP cameras, and regional visitor management solutions
  • Perform commissioning, firmware upgrades, vulnerability patching, replacements, and advanced hardware troubleshooting for field hardware
  • Provide after-hours support when necessary for critical incidents or regional operational needs
  • Maintain 100% accuracy of regional asset data in SAP’s financial system (ISP), asset management system (CCIR), and privileged account/password management tool (Thycotic)
  • Implement ITIL-based processes for incident, change, and configuration management to improve regional service performance metrics and reduce hardware downtime
  • Serve as the dedicated regional technical liaison for Operations Site Leads and integration partners
  • Provide insight and support for onboarding, access provisioning, and visitor management hardware
  • Ensure the field hardware remains aligned with enterprise IT and compliance requirements

Requirements

  • Requires 10 or more years of experience with installation, troubleshooting and/or testing of EPMS, BMS, Industrial instrumentation and/or SCADA systems
  • 10+ years of experience with a High School Diploma 8+ years of experience with an Associate's
  • Requires reliable attendance at customer site during work hours required by customer

Nice to have

  • Preferred Technologies: C-CURE/GENETEC/LENEL/MILESTONE
  • Preferred Industry Certifications: CCST certification, Security+ certification
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