Embedded Service Technician Job at Allied Universal® (Indianapolis)

Job Description

Allied Universal® Technology Services is hiring an Embedded Technician for an automotive enterprise client to drive our mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment, including electrified/non-electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems. The role supports an enterprise-level client, with travel expectations in the local area.

Job Responsibility

Travel to various local commercial sites for the client to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems
Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
Execute, document and track service-related issued through ServiceNow in accordance with Federal, State, and local regulations
Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
Collaborate and perform tasks with other internal teams and clients as required

Requirements

High school diploma or equivalent
Minimum of two (2) years of field experience in the electronic security industry
Knowledge and experience streamlining service tickets for client nationwide
Available for schedule "on-call" duties to respond to emergency service tickets/requests
Must possess a valid Driver's License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
Possession of state-specific licensing or ability to obtain and hold license once hired
Strong computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
Excellent interpersonal and communication (both oral and written) skills
Ensure the completion of tasks and projects, both independently and as part of a team
Strong troubleshooting skills, mechanical and electronics aptitude
Ability to work with a variety of hand and power tools
Capable of lifting up to 50lbs and work on various ladder heights

Nice to have

Highly skilled in the electronic security industry
Experience and/or manufacture certifications in any of the following: Milestone or SoftwareHouse/CCURE

What we offer

Company vehicle
Gas card
Laptop and cell phone
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

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